Macy's Pearland, Pearland, TX: Operations Manager
Macy's 3.712,959 reviews - Houston, TX

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As an Operations Manager, you will support My Macy's process by managing a business within one store or multiple locations to ensure that we operate efficiently and that we achieve our sales, service and profit goals. The scope of your authority will extend to key areas such as expense management; shortage prevention; staffing and scheduling; merchandise flow; customer service and building and equipment maintenance, housekeeping and safety standards.

Key accountabilities:

Drive overall Store Scorecard results by focusing efforts on the following tactics: shopping environment, pricing and signing, workload planning; Profit: staffing and weekend compliance, logistics, shortage and safety

Manage all payroll/non-payroll expense; directly responsible for EBIT%

Direct the receiving and processing of all merchandise receipts; ensure back of house standards are maintained

Analyze store shortage and implement reduction initiatives in partnership with the Loss Prevention Manager

Manage staffing working with the staffing group and ensure adherence to the daily staffing plan

Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by the store team including all Executives and Associates


Train, motivate and develop operations team to reach their fullest potential and to maximize business opportunities

Clearly communicate store and Company objectives so both Executives and Associates are well informed

Direct total store maintenance; create a safe and clean environment for both customers and Associates

Manage supply budgets and ensure store stays in stock on selling supply and other required items

Initiate and implement shortage and safety programs


Recruit and select qualified support Associates

Create a positive, inclusive work environment focusing on internal and external customer service and safety

Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

Monitor and address performance issues on a timely basis; administer reviews

Utilize review process as a tool for Associate talent development, promotion and advancement

Lead Associates in support of community service opportunities

Skills Summary:
A minimum of 3-5 years in a leadership/supervisory position in operations

Strong leadership profile and excellent negotiation skills

Highly organized and able to adapt quickly to changing priorities

Ability to effectively plan and execute strategies

Effective prioritizing and time management skills

Ability to build partnerships and direct teams

Excellent written and verbal communication skills

Commitment to exemplifying the highest integrity and professional business standards

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

About this company
3.712,959 reviews
Macy’s, Inc., with corporate offices in Cincinnati and New York, is one of the nation’s premier retailers, with fiscal 2014 sales of $28.1...