Macy's Philadelphia District, Cherry Hill, NJ: Assistant Store Manager
Macy's - Cherry Hill, NJ

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As an Assistant Store Manager, you will drive sales and selling with a focus on My Macy's. You will direct all activities related to selling & service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions for a multi-million dollar portion of the store, as well as assisting the Store Manager in the store-wide execution of these activities. You will be responsible for the training, coaching and the development of a team of Executives. This position leads to a Store Manager or District Merchant position.

Key Accountabilities:

Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities

Lead the push toward selling through coaching, follow-up and recognition

Ensure Executive team adheres to report processes; support action plans focusing on deficient areas

Support the My Macy's process by communicating merchandise needs to District Merchant and Planning team

Ensure merchandise presentation, sales and event set-up, sizing, pricing and signing standards through direction of Executive team

Ensure consistent attendance among staff and compliance during weekend hours

Coach Executive team to motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts

Take a leadership role in delivery of all Company initiatives; clearly communicate objectives and priorities to team

Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

Assume total store leadership in absence of Store Manager and partner in the strategic planning of short and long term goals


Coach Associates and Executives to consistently deliver selling behaviors resulting in high customer engagement

Coach Sales Managers to actively coach their Associates utilizing the weekly Associate Scorecard metrics and engaging with Associates through formal & informal observations by focusing on selling behaviors

Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide feedback to Sales Managers and identify areas of opportunity

Celebrate and recognize selling successes and coach Associates and Executives to improve selling performance

Ensure executive presence and appropriate coverage throughout the store

Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment


Recruit and select a team of qualified selling focused Executives; build a bench for future advancements & promotions

Ensure all required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires

Build a recognition culture by executing the Macy's recognition program through energizing, engaging storewide rallies

Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas

Ensure Sales Managers are conducting weekly meetings with Sales Associates

Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction

Utilize review process as a tool for Executive talent development, promotion and advancement

Monitor and address performance issues on a timely basis

Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Skills Summary:
A minimum of 5-7 years of retail management experience

Strong leadership profile and negotiation skills

Highly organized and able to adapt quickly to changing priorities

Ability to work well with all levels of management, build partnerships and direct teams

Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

Demonstrated ability to empower and develop a team of Executives

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the US's premier retailers, with fiscal 2014 sales of $28.1...