For over 30 years, Panasonic Avionics Corporation has led the industry in design and implementation of breakthrough In-Flight Entertainment solutions that connect the business and pleasure of flying. As part of the larger Panasonic brand, our name shows commitment and investment to improving quality of life. Headquartered in Lake Forest, California, Panasonic Avionics Corporation maintains corporate and engineering offices in Bothell, Washington; regional centers in Dallas, Singapore, London, Tokyo, and Dubai; and field service, maintenance and sales facilities throughout the world.
We are in search for a Lead Maintenance Services Representative. The basic duties will include:
Provide Lead Maintenance Service Representative (MSR) support at any appropriate location to which the incumbent is assigned. Perform maintenance, preventive maintenance, and alterations to Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems on aircraft subjected to Federal Aviation Regulations Part 121, 127,135, or 145 to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.
Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
Lead line technicians as they perform their duties.
Schedule line technician's daily maintenance activities.
Aircraft/IFE Maintenance and Support
Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems on aircraft subject to Federal Aviation Regulations Part 121, 127 or 135.
Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
Technically support the customer as a liaison between line operations and PAC departments.
Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
Perform daily data entry tasks and administrative duties.
Operate as the local trainer on the PAC IFE SYSTEM.
High school diploma or equivalent.
3 - 5 years related industry experience preferred.
A&P (airframe & powerplant) mechanic license as outlined in FAR Part 65.
Ability to pass extensive security and background checks.
Airline maintenance operations and 24/7 technical support experience highly desired.
Current and valid driver’s license required.
Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction.
Demonstrated ability to lead others.
Must hold a valid driver’s license.
Proficient in Word, Excel, Outlook (MS products).
Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
Ability to work in a high-stress, high-pressure environment.
Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.
May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
Must be able to work any shift, weekends and holidays.
Manual dexterity and the ability to grasp and work with tool parts and equipment.
Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
Ability to operate under extreme weather conditions and in confined spaces for extended periods.
Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.