Full time position, Monday through Friday between the hours of 7AM - 7PM (with availability to work weekends).
Participates in weekly on-call rotation.
Communicates regularly with colleagues, project teams and management.
Uses computer frequently.
Identify, diagnose and resolve recurring and incidental support issues for end users. PCs, phones, software, hardware and connectivity (network/Internet).
Provide remote support and resolution via phone and or remote control screen sharing software, or onsite working directly with end-user.
Create and update documentation.
Complete and update support tickets.
Complete weekly time sheet.
Requirements:Skills & Abilities:
2+ years work experience with Windows desktop and Windows server operating systems.
2+ years work experience in providing end-user onsite or remote support for Server and hardware troubleshooting.
Proven diagnostic and troubleshooting skills with direct focus on the source of problems to quickly and effectively solve the problem.
Prior design, implementation and administration of VMware ESXi and vCenter.
Strong understanding and experience with iSCSI SAN. Dell Equallogic experience is a plus.
Understanding of Active Directory & Domain architecture, DHCP, DNS, File and Print server functions.
Advanced understanding of networking - firewalls, routing, subnets, VLANs.
Experience with a support ticketing system, Autotask or Kaseya experience is a plus.
Must have excellent phone etiquette.
Must have ability to communicate complex technical problems concisely and professionally to technical and non-technical audiences.
Must have ability to multi-task, prioritize and be detail-orientated.
Must be able to work well in a self-managed environment.
Must be able to work well in a group or team.
Bachelors Degree in IT or related field is preferred.
Pass any pre-employment tests, drug test and/or background check.
enVista reserves the right to modify, interpret, or apply this job description in any way the Company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
enVista - 15 months ago