Manager – Advising Services, Retention & Student Services
Madison Area Technical College - Madison, WI

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Administrative Salary Range C51 with a starting salary between $61,370-$81,315, depending on qualifications and experience. Madison College provides a generous benefits package. Newly hired Administrators serve a two-year probationary period.

Organizational Function and Responsibilities:
This position is responsible for the administration of a seamless and college-wide academic advising program at Madison College, in accordance with the mission and educational goals of the College, and in close collaboration with faculty and student service areas, to successfully assist students to realize their full intellectual potential.

This position assists in the advancement of a comprehensive advising service, which includes faculty and program advising, liberal arts/transfer advising, advising for undecided and exploring students. Advising is embraced as a shared college responsibility and essential to student development and success.

This position supervises full and part-time PSRP staff, maintains and manages department resources. Student staff may also report to this position. This position report to the Associate Dean of Retention and Student Development.

Essential Duties:
The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned by the President or designee.

1. Manages and coordinates the day-to-day operation of the College’s centralized advising services by providing direct support to students and staff, utilizing a developmental, pro-active and student-centered approach to unit business services, processes and practices.

2. Collaborates with deans, program faculty and other administrators and services to continue to maintain a seamless college-wide academic advising system for students.

3. Implements innovative programs and services to support the learning of students and the continuous improvements efforts related to program operations to ensure that services are responsive to stakeholder needs.

4. Supervises PSRP staff, including recommending hiring, conducting orientation, evaluation and retention of personnel; assigning, scheduling and prioritizing assignments and workload; maintains all payroll records & approvals.

5. Coordinates and works scheduled orientation, advising and registration sessions and related special events, both on and off campus.

6. Serves as the Lead Advisor for the School of Arts and Sciences (A&S) and coordinates school specific advising functions, administrative/faculty connections and policy changes; maintains a caseload of assigned A&S students and provides advising services.

7. Identifies training and development requirements and needs of the staff including facilitating professional development plans to enable staff to perform with excellence, respect and integrity.

8. Develops and maintains an efficient staffing plan which ensures the effective delivery of programs and services to students.

9. Utilizes report and tracking data to develop and implement proactive activities for advising.

10. Researches, shares and implements effective practices related to advising, student development, learning and retention in program service delivery.

11. Formulates unit goals, policies and procedural information with advising and other college personnel.

12. Manages the program budgets of the unit to assure financial objectives are achieved.

13. Submits progress, quarterly, and annual reports and strategic unit planning documents in a timely fashion and/or on an as needed basis.

14. Conducts all activities within the established guidelines of the Family Educational Rights and Privacy Act ( FERPA ).

15. Participates on campus committees in support of student success, program goals and college improvement initiatives.

16. Demonstrates a commitment to the college values of excellence, respect and integrity.

Knowledge, Skills, and Abilities

1. Demonstrated knowledge of developmental advising, career and faculty advising for liberal arts and technical/occupational majors.

2. Knowledge of CAS standards and NACADA core values and their applications for academic, career and faculty advising delivery is essential.

3. Demonstrated knowledge of student development and Learning College theories and practices, contemporary student service delivery, specifically in academic and career advising.

4. Demonstrated ability to work effectively with college teaching faculty and administrators.

5. Demonstrated ability to successfully lead and empower teams in a collaborative environment, team based and union environment.

6. Demonstrated ability to manage and supervise staff, conduct performance reviews and coordinate staff development opportunities.

7. Ability to create new and innovative approaches to programs, problems and possibilities as well as meet and address challenges with resourcefulness and creativity.

8. Demonstrated ability to manage staff, program and organizational conflict, utilizing effective leadership and problem solving techniques and strategies.

9. Demonstrated program development and organizational skills with an emphasis on attention to detail and measureable outcomes.

10. Knowledge of college enrollment management, student administration systems and data bases (i.e. People Soft, Right Now CRM ) and federal financial aid processes and FERPA .

11. Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization, with students, staff, and the public.

12. Demonstrated ability to work independently.

13. Experience in managing program budgets and the ability to project long-term financial needs based on identified program objectives.

14. Demonstrated skills in communicating effectively both orally and in writing.

15. Demonstrated skill in cultural competence, communications and human relations with populations having diverse socio-economic and racial backgrounds.

16. Demonstrated ability to create a work culture/environment which respects and values the skills and talents of all staff.

17. Demonstrated ability to successfully implement the principles and techniques of continuous improvement, which create and refine processes/systems.

18. Working knowledge of advising, career, and employment technologies such as Transfer Information System ( TIS ), Wiscareers, TechConnect, and their applications.

19. Working knowledge of current microcomputer software such as Windows, Outlook, PowerPoint, Access, and web browsers.

20. Ability to travel to various locations within the district and work varying and flexible schedules (evenings and weekends) to meet staffing demands.

21. Ability to be flexible and adapt to a fast-paced office with a commitment to professional development.

22. Demonstrated analytical skills including data gathering, analysis, assessment and evaluation, and evidence based planning.


1. Bachelor’s degree from an accredited College or University in Education, Educational Leadership, Student Affairs or Development, Psychology, Educational Psychology, or a related discipline.

2. Five (5) years of progressively professional related work experience in a college or university advising, academic support or retention services department. Work experience must include:
    a. Three years (6,000 hours) of program management (development, implementation; budget; staff supervision and evaluation), administrative or leadership experience; and
    b. Two years (4,000 hours) of supervisory experience in related retention program areas including advising, tutoring or academic support.

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With campuses in Madison, Fort Atkinson, Portage, Reedsburg and Watertown, Madison College serves more than 40,000 students throughout a...