Manager - Customer Service
Ameriprise Financial 374 reviews - Albany, NY
Full-time, Temporary

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Job DescriptionAvailable Openings: 1Job Title: Manager - Customer ServiceJob ID: 86055Location: Albany, NYBusiness Unit: Insurance, Strategy and BusDevFull/Part Time: Full-TimeEligible for Relocation: NRegular/Temporary: RegularTravel Percentage: NoneLicense: About AmeripriseFocused on people, not just our bottom line.Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.Responsibilities* Provide leadership to diverse teams in the customer service department.* Developing policies and procedures to ensure high quality service within the department.* Understand department vision and communicates effectively to allow their teams to execute necessary plans to achieve that vision.* Play lead role on client service department projects or initiatives.* Accountable for meeting accuracy standards by analyzing trends and creating strategic initiatives to achieve expectations.Required Qualifications• Extensive experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations.* Proven ability to work effectively with internal and external partners at all levels.

Demonstrated people leadership experience gained through direct leadership.* Proven ability to analyze business needs and implement strategic initiative.* Strong communication skills.Preferred Qualifications• Leadership or Ameriprise-specific knowledge.DisclosureBrokerage, investment and financial advisory services are made available through Ameriprise Financial Services, Inc. Member FINRA and SIPC. Some products and services may not be available in all jurisdictions or to all clients. Ameriprise Financial Services, Inc.

is an Equal Opportunity Employer.© 2011 Ameriprise Financial, Inc. All rights reserved.

About this company
374 reviews
It's no surprise that Ameriprise Financial is a leading provider of financial advice. The company offers financial planning, products, and...