Manager - Customer Service
CRST International, Inc. 9 reviews - Birmingham, AL

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We are a growing company…
We are a financially secure company…
We offer our employees a promising future and tremendous career opportunities...

At CRST International, Inc. we are one of the nations leading transportation and logistics companies. Headquartered in Cedar Rapids, Iowa, we have offices throughout the United States, employing over 1,000 office employees, over 2,500 company drivers, and work with over 1,700 independent contractors. At CRST we offer a generous benefits and compensation package, in addition to a growing and financially stable environment

SUMMARY: To council, train and manage a team of Customer Service Rep's/Account Executive's in ensuring the safe and successful execution of customer expectations. To analyze and understand departmental measurements and direct all subordinates in effective methods to positively impact those items.

ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties may be assigned.
Conduct daily interactions with Area Account Managers, customers, and sales representatives.
Travel to Customer locations when needed to address operational concerns/needs
Analyze and understand customer reports and Netwise Data in order to spot trends and variances. KEY INDICATORS: Service %, In Service Utilization, Dead Head, RPTM, Length of Haul, Revenue Growth, Yield, & Turn over.
Control the Introduction of Broker Loads into the system and ensure appropriate pricing.
Perform special assignments as delegated, relating to special areas of concern.
Manage, motivate, and train Customer Service personnel.
Facilitate a Service Oriented Culture through Root Cause identification of failures, Resolution of failures and accountability for non-compliance.
Incite productive and professional interaction between Customer Service and Fleet Management.
Focus daily activities based on the current needs of the company.
Ensure the development, implementation, and execution of marketing strategies as directed by the Director of Customer Service.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions related to the job.

EDUCATION and/or EXPERIENCE: Bachelor’s Degree (B.A.) from four-year college or university; or one to two year related experience and/or training; or equivalent combination of education and experience.

About this company
9 reviews