1. Assume responsibility for all Staff Appraisers and CCR Advisor activities, the efficient and effective performance of CCR shop program, and the quality of independent field inspections and their compliance to ANPAC policies and procedures.
2. Monitor customer satisfaction with the individual CCR shops and make adjustments to obtain improvement where indicated.
3. Develop and maintain appropriate re-inspection programs and hold the responsibility for Catastrophe Team selection and deployment, as well as for catastrophe handling, reporting and process design.
4. Ensure that damage estimates are prepared with the highest standards of accuracy and cost control awareness through selection of highly qualified shops and field personnel, through constant training and supervision, and through a systematic and thorough auditing structure/system. Continually analyze field productivity and efficiency.
5. Provide strategies for Team Member development by recruiting, hiring, and training highly skilled candidates for staff appraisers. Collect and analyze data via management reports and reinspections to assess employee performance, developing actions to address deficit areas and rewards to acknowledge strengths.
6. Develop training plans for new and experienced appraisers. Conduct/coordinate the presentation of auto damage training. Evaluate the effectiveness of such training.
7. Responsive to insurance regulations, case law and legislation relative to the auto repair industry and the auto insurance field.
8. Continually research industry developments, competitive advantages and cost savings to position ANPAC favorably.
*PLEASE NOTE: Depending upon the qualifications of applicants, another level may be substituted for this position.
Education Equivalent: College degree required or comparable extensive insurance industry experience and education required. Formal appraisal school completion required. Frequent travel required.
Specific Training: Must have a minimum of seven years experience in field automotive damage appraisal in the insurance industry, or equivalent repair industry experience. Must have previous management/leadership experience. Must keep up to date on inter-industry continuing education such as I-CAR, Boat and Motorcycle repair, CPCU, INS, and AIC.
Specific Knowledge & Abilities: Must have considerable knowledge of auto policy coverages, regulatory repair issues, and unfair claim practices acts. Must have the ability to make effective decisions.Must be proficient in the use of computerized estimating systems such as CCC Pathways, ADP, or Mitchell. Must be proficient in the use of electronic auditing systems. Must have working knowledge of claims system, MS Word, and Excel. Must have extensive knowledge of both insurance and repair industry terminology and procedures and be able to effectively communicate with vendors, staff, upper management, and other contacts. Must possess excellent verbal and written communication skills and have excellent organizational skills with the ability to plan and prioritize short-term and long-term goals/objectives/actions. Must be able to travel extensively throughout the ANPAC operating territory.