WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to simplify the connection between health, care, and value for our customers.
Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.
Manager I/II-Customer Care
(hiring level based on experience)
This position will be located in the Richmond, VA office
The Manager I-Customer Care provides oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to: Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures. Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
The Manager II-Customer Care provides oversight of customer service staff. Primary duties may include but are not limited to: Responsible for establishing departmental policies and procedures. Prepares and communicates information to appropriate parties regarding dental programs, procedures, changes and government mandated disclosures. Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department; has accountability for deliverables of a third party or vendor; manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs; develops and manages annual operating budget; may be assigned to special project work consistent with the role and as dictated by the needs of the business; audits to monitor efficiency and compliance with policies; prepares specialized reports. Hires, trains, coaches, counsels and evaluates performance of direct reports.
Manager I-Customer Care
1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.
Manager II-Customer Care
2-3 years previous management experience in addition to 2-3 years customer service experience, or any combination of education and experience, which would provide an equivalent background.
Once an offer is accepted, all external applicants are subject to a background investigation
and if appropriate, drug testing. Offers of employment shall be contingent upon
passing both the background investigation and drug testing (if required).
associate referral process on WorkNet. Official guidelines for the associate referral
- Current WellPoint associates: All referrals must be submitted through the formal
program can be found in My HR.
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