Manager Regional / Division (MLS-Non MLS, Exempt) - Hilliard Branch
Columbus Metropolitan Library - Hilliard, OH

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Under the general direction of the Director of Public Services, the Manager administers and manages staff resources and location materials in order to achieve stated library goals and objectives. Typically, this position manages a single location that based on its size has been designated within the library system as a regional branch. This position title may also be used when a manager is assigned on a permanent basis for managing multiple smaller branches (i.e. community and/or neighborhood branches). With a high level of independence and accountability, this position is responsible for programming activities, staff performance, collection development, etc. as required. Aligns location(s) initiatives with strategic and tactical plans.

1. Leads team of supervisors in the effective management of operations at local level. Handles wide variety of strategic and operational details. Delegates tasks, fields questions/complaints and gathers data to prepare supporting communications and reports.
2. Leads location(s) goal setting and planning and aligns with tactical and strategic plan. Communicates system initiatives to staff and customers. Location's primary contact with other departments; coordinates tactical plan objectives at local level.
3. Spokesperson responsible for delivery of Library's message to internal and external customers. Responsible for developing and maintaining open communications with professional and community organizations at local level. Attend local and national conferences, meetings, etc.
4. Sets individual performance measurements for staff and holds them accountable. Responsibilities include coaching, managing, hiring, orienting and evaluating. Assists with problem solving at local and system level. Counsels and interprets policies and procedure.
5. Coordinates, initiates and approves paperwork and documentation to assure proper fiscal and regulatory control. Prepares and manages location(s) budget.
6. Assists in the delivery of services to the customer by providing reference and informational assistance. Maintains personal skills to assure quality of service in areas of library collections, technology, reference, and readers' advisory.
7. Owns customer complaints until issue resolution is reached.
8. Utilizes computer applications and library equipment, maintains current knowledge of system wide and location specific procedures, processes, policies and operations. Utilizes email and voicemail to maintain open channels of communication.
9. Performs other duties as assigned including serving on task forces, committees, etc.

Interaction with staff, customers, agencies or vendors.

1. Master's of Library Science Degree from an ALA accredited program of higher learning and 3-5 years of library experience; or Bachelor's Degree and 5-7 years of related experience preferably in management or customer service-br > 2. Ability and commitment to work with the public.
3. Familiarity with MS Office products.
4. Keyboarding/windows proficiency.
5. Ability to operate library technology systems, including personal computer, software programs and other job related equipment.
6. Must be able to perform duties at remote locations, provide personal transport as needed.

1. Skilled at judging which ideas and suggestions will work and bringing them to market. Can manage the creative processes of others. (Innovation Management)
2. Ability to set clear objectives and measure and monitor process, progress and results, including fiscal control. (Managing and Measuring Work)
3. Future oriented, can articulate vision of possibilities and likelihood of their success. Has broad knowledge and perspective. (Strategic Agility)
4. Can inspire and motivate entire units of the organization, ability to communicate a compelling and inspired vision as well as a sense of purpose. (Managing Vision and Purpose)
5. Ability to effectively present in a variety of formal settings one on one, group, peers, direct reports, etc. Command attention and manage group process. (Presentation Skills)
6. Adept at process management; knows how to organize people and activities. Can simplify complex processes, see opportunities for synergy and integration and apply appropriately to get more out of fewer resources. (Process Management)
7. Provides challenging and stretching tasks and assignments to direct reports and guides progress through consistent feedback. Encourages people to accept developmental activities in pursuit of career or position goals. Takes on working with staff that needs further development. (Developing Direct Reports and Others)
8. Knows how businesses work, especially libraries. Knowledgeable in current and possible future policies, practices, trends, technology, and information in the library industry and field of library and information science. (Business Acumen)
9. Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers. (Customer Focus)

The following is the common technology used in this position and is not all inclusive.

Data Entry, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Intranet (CMLsi), Electronic Resources, Internet (, ILS, IFAS, Laptop With LCD Projector, Other Misc. CML Related Software Applications.

All assigned branch or division staff. May be assigned staff for multiple smaller branch locations in lieu of a single large regional location.

Frequency of travel: Occasional to frequent.

Driver's license and personal vehicle.

Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents operating standard business office equipment. Occasional to frequent travel by automobile is required for position responsibilities and/or training. Manual dexterity and physical ability to perform tasks. (i.e. repeated lifting, continual standing, reaching, bending, and walking).

Majority of the work performed in a general office/library environment. Requires availability for extended or nontraditional hours as needed to perform job duties. Requires periodic participation and attendance at related library events and training.

The information in this summary indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Copyright 1996, 1998, 2000, 2002, 2004 by Robert W. Eichinger and Michael M. Lombardo. ALL RIGHTS RESERVED. This work is derived from the FYI FOR YOUR IMPROVEMENT? Coaching and Development Guide developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means by or to any party outside of Columbus Metropolitan Library, except as required by law.

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