Serves as the lead network administrator. Oversees the work of and provides technical guidance for Microsoft Windows desktop and laptop support including patch management; Intel and AIX server support; local and wide area network support, customer services and help desk support, and contract management support. Provides policy direction, technical problem-solving, and evaluation of ITS technical activities. Establishes goals, objectives, strategies, priorities, and schedules that support overall ITS strategies. Oversees the planning and oversight of the operational for the ITS. Develops, implements and monitors guidelines, policies, and procedures as they relate to the ITS area of responsibility. Identifies areas of needed change and makes recommendations to improve services. Develops and implements techniques for evaluating ITS-related activities. May prepare or participate in the preparation of management/productivity reports, studies or special investigations and research studies. Work assignments are many times self-generated based upon knowledge and personal recognition of matters requiring attention. May represent the agency at state sponsored meetings, conferences and seminars and may participate in various state sponsored panels or committees. Plans, assigns and supervises the work of ITS Unit managers. Member of agency Disaster Recovery and Business Continuity Planning teams.
Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Performs related work as assigned by the Director of Operations and the Chief Information Officer.
Education: Graduation from an accredited four year college or university with major course work in Management Information Systems, Computer Science or a related field.
Experience: Seven (7) years progressively responsible information technology resources experience which includes four (4) years in a supervisory or managerial capacity and management of information technology resources, preferably in the support services area. Preferred areas of experience include Microsoft Windows desktop and laptop support including patch management; Intel and AIX server support; local and wide area network support, customer services and help desk support, and information technology resources contract management support. State of Texas experience in the previously mentioned areas is not required but preferred.
Substitution: Each additional year of related experience above the required minimum may substitute for education on a year-for-year basis.
Knowledge, Skills and Abilities (KSA's):
Knowledge of: Information technology resources tactical and strategic planning and budgeting required; applicable state and federal rules and regulations; information technology resources contract management; cost and cost/benefit analysis; managing staff, teams and technology infrastructure projects.
Skill in: Excellent verbal and written communication skills; use of personal computer; MS Office products, especially Word and Excel.
Ability to: Establish effective goals and objectives; devise solutions to problems; develop and evaluate policies and procedures; prepare concise reports, plans, and cost benefit studies; plan, organize and complete tasks on time; plan, assign and supervise the work of individuals and teams; work effectively both independently and as part of a team; exercise courtesy, tact and diplomacy in all communications; establish and maintain effective working relationships; work on concurrent tasks in a fast-paced work environment; willingness and ability to comply with all agency policies and applicable laws; willingness and ability to comply with all applicable health and safety rules, regulations and standards.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Salary is dependent on qualifications.
Positions exempt from the Fair Labor Standards Act (FLSA) will earn compensatory time off rather than overtime for hours in excess of 40 per week. May be required to work hours other than 8 to 5. May be required to work weekends and holidays.
In accordance with applicable federal and state equal opportunity laws, it is TEA's policy that no person shall be excluded from consideration for recruitment, selection, appointment, training, promotion, retention or any other personnel action, or be denied any benefits or participation in any educational programs or activities which it operates on the grounds of race, religion, color, national origin, sex, disability, age or veteran status (except where age, sex, or disability constitutes a bona fide occupational qualification necessary to proper and efficient administration).
The Immigration Reform and Control Act requires all new employees to present proof of identity and eligibility to work in the United States. TEA does not sponsor H1-B work visas. Males, 18 to 25 years of age, are required to present proof of selective service registration (or exemption) prior to being employed by any state agency.
There is a 90-day waiting period for health insurance coverage and retirement contributions for new hires and re-hires.
This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.