The Ops Manager role is responsible for managing a team of Ops Analysts/Campaign Managers. Working closely with the Director of Operations, you will ensure the optimal organization and function of the Operations team. The Ops Manager is also responsible for identifying and implementing career growth opportunities for their teams and effectively balancing the needs of the company and the department with the individual needs of their team. This position will be based in our Chicago office. Title and salary commensurate with experience. Willing to relocate the right candidate.
Serve as internal escalation point for Ops-related issues. Work closely with Sales and Analytics management to ensure effective cooperation between departments on all campaign-related matters.
Work cross-functionally with Analytics and Sales teams to ensure best possible client service and campaign execution.
Monitor team workload and work with Director on load balancing and hiring plans.
Monitor Campaign Launch Queue and proactively redistribute campaigns as appropriate.
Monitor team JIRA queues for SLA compliance. Manage Sales expectations for deliverables.
Conduct weekly one-on-one meetings with staff to assess team happiness, process and technology.
Work with Director to identify and implement process efficiencies.
Anticipate and address team needs with the goals of optimal performance and staff retention.
Responsible for campaign launch QA with the goal of 100% error-free launches.
Minimum 6 years in online ad operations/client services, with at least 2 years growing and motivating high functioning Ad Operations teams for top-tier networks, publishers or agencies.
Extensive knowledge of online ad technology including third-party servers, Exchange/RTB platforms, DSP functionality, and industry trends.
Exceptional decision-making, organizational, planning and problem-solving skills with proven ability to identify and prioritize critical issues.
Excellent communication and presentation skills.
Experience working closely with high volume sales leaders and effectively balancing operational process with sales needs.
Ability to accommodate evolving responsibilities and last minute changes.
Ability to compile and analyze performance data and metrics and make recommendations to internal teams.
Strong organizational, project, and time management skills.
Mobile/Video/Social experience a plus.