Manager, Help Desk
General Dynamics - IT - Hattiesburg, MS

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

General Dynamics Information Technology has an opening for a Customer Service/Help Desk Project Lead in Washington, D.C. Manages the Helpdesk Support Function of the EOS Task and keeps the EOS Task Manager abreast of all problems and accomplishments. Anticipates problems, and works to mitigate the anticipated problems. As the Customer Service Project Leader, provides leadership to the Customer Service/Helpdesk Support Team. Develops and Maintains high level of customer satisfaction consistent with SLA requirements. Serves as escalation point for resolving end user issues. Complete tasks within estimated time frames and budget constraints. Schedules and assigns duties to shift leads and other direct reports. Interacts with government management personnel. Reports in writing and orally to Program Management and Government Task Managers. Must have ITIL foundations.

Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

8-10 years of directly related experience supporting help desk operations, including supervisory experience.

Additional Information

Relocation
No

Security Clearance Level
ADP(I)

Security Clearance Basis
None

Security Clearance Polygraph
None

Job ID Number
204717

Job Function
Information Technology

Potential for Deployment
No

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT),...