Manager, Information Services (Reporting and Clinical Decision Support)
UHS of Delaware Inc. - Corporate Office - King of Prussia, PA

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Universal Health Services, Inc.
(UHS) is one of the nation's largest and most respected
healthcare management companies, operating through its
subsidiaries’ acute care hospitals, behavioral health
facilities and ambulatory centers nationwide. Founded in 1978,
UHS subsidiaries now have more than 65,000
employees. The UHS business strategy is to build or purchase
healthcare properties in rapidly growing markets and create a strong
franchise based on exceptional service and effective cost control.
Our success comes from a responsive management style and a service
philosophy based on integrity, competence and compassion.

The Reporting & Clinical Decision
Support Information Services Manager is responsible for
managing the development and support for UHS Cerner
application reports and decision support
rules . Manages all aspects of projects assigned from
preparing project schedules and estimates through final
implementation. Oversees modifications to existing reports and
rules that will effectively accomplish desired
objectives. Provides technical support and project
direction to UHS entities as needed. Coordinates work
assignments given in order to meet deadlines and ensure continued
progress toward assignment completion. Shares experience and
expertise with other members of team. Operational
responsibility for supervision, performance evaluations and direction
of analyst team.

System Implementation
  • Regularly meets with users, vendors, and IS
staff to develop/modify Cerner report and rules specifications.
  • Design reports and rules for Cerner applications and prepare
the appropriate documentation.
  • Supervise system testing
and documentation for all phases of the application development life
  • Perform Q/A on report and rules functionality.
  • Research and resolve Customer Support Center Tickets.
  • Adhere to appropriate UHS Project Management standards and
ensures strict adherence to work plans, reporting all serious
deviations to management.
  • Adhere to UHS Service Level and
Change Management Policies. Oversee the training of facility staff to
run reports.

Report Tool Maintenance/Support/End
User Education
  • Research and resolves
Customer Support Center Tickets.
  • Create curriculum
and provide training for end users.
  • Oversee
creation of web based training. Establish and maintains regular
communications with user community.

Administration and Oversight
  • Effectively trains analysts in performance of
their duties as required.
  • Provides technical
support and guidance to other team members as required.

Maintain Service Excellence principles at all times.
  • Prepares and promptly submits all routine and special
  • Interviews applicants for vacant positions as
needed using appropriate interview techniques and contributes to
performance evaluation of subordinate staff members as needed.

  • Keeps management well informed of activities, needs,
problems as they arise.

Performs other duties as assigned


Knowledge: Minimum of 8
years of experience in Information Technology. Five or more
years of progressively more responsible Cerner report writing (CCL)
and rules development experience. Excellent customer service skills
and desire to work directly with facility end users to support
reports and rules development and education. Supervision,
direction and performance management of direct reports.

Skills: Working knowledge of
system application implementation, enhancement and support methods
and practices. Comprehensive working knowledge of computer systems
analysis and programming techniques and procedures, including:
consulting with users to determine software or system functional
specifications; design, development, documentation, analysis,
creation, education, testing, coding, debugging, or modification of
computer systems or programs based on and related to user design
specifications. Working knowledge of IS standards and quality
methods and metrics. Working knowledge of project management
methodology. Familiarity of user business practices, concepts and
terminology sufficient to support the rule and report writing
tasks. Language proficiency in English, with excellent written
and verbal fluency.

Educational Requirement: BA degree
is required.

Other: Report Writing and Rules
Creation experience required

Travel Requirements: 5 – 25%
domestic US travel (depending on projects).

If you meet the above requirements and are looking
for a rewarding career, please take a moment to share your background
with us by applying online. UHS offers competitive compensation
commensurate with experience and benefits programs including medical,
dental, life insurance and 401k.

UHS is not accepting unsolicited assistance from
search firms for this employment opportunity. Please, no phone calls
or emails. All resumes submitted by search firms to any employee at
UHS via-email, the Internet or in any form and/or method without a
valid written search agreement in place for this position will be
deemed the sole property of UHS. No fee will be paid in the event the
candidate is hired by UHS as a result of the referral or through
other means.