Manager, Learning- Commercial Services and Revenue Management
Hilton Worldwide - Addison, TX

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Job Number:
GLO010D0

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Work Locations

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Hilton Worldwide - Dallas - Shared Services

15305 N Dallas Parkway Suite 600

Addison

75001

The Manager, Learning is responsible for managing the revenue management learning curriculum. Target focus is on the continued development, improvement, delivery, and measurement of our revenue management programs for our Hilton Worldwide Brands for Owned & Managed and Franchise Hotels and RMCC. The person in this position will be responsible for managing the learning curriculum for Revenue Management, which includes training front line, GM, Directors and Senior Leadership. This includes developing content that supports the business objectives of the Global Revenue Management team, and ensuring all learning materials are relevant across all regions in the organization. The person in this position will facilitate, measure, and develop Revenue Management learning events.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

Specifically you will be responsible for performing the following tasks to the highest standards:

Develop and deliver discipline specific training on-site, by WebEX and/or conference calls to enhance training and/or to introduce hotel and RMCC team members to new programs, best practices or tool enhancements that are relevant to achieving business objectives.

Identifies business opportunities and shares with learning team.

Meets regularly with key stakeholders to ensure we take a proactive approach in developing curriculum.

Assist in the development of required documentation and classroom style training for the general roll out of new Revenue Management programs.

Perform needs assessments as required to identify trends and training opportunities throughout the hotels and the RMCC.

Handle new hire training and orientation for team members in the RMCC Americas

Schedules and manages resources and activities in relationship to delivering revenue management training.

Manages own schedule to ensure coverage is maximized.

Maintain and update online or offline departmental documentation including but not limited to system user guides and course training materials.

Works with learning team to ensure instructional design and measurement is aligned with business goals.

Facilitates all Core Revenue Management training programs to include but not limited to RM at Work, Revenue Management Development Program (RMDP), Revenue Analyst to Revenue Manager (RA to RM) training, OnQ FM- Catering, RMU, Hampton RM Boot Camp, and Revenue Management portions of GM Orientation/Leader classes (all brands).

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School Diploma

Minimum of five (5) or more years work experience; including a minimum of two (2) years supervisory experience in full service hotel or RMCC-based Revenue Management positions.

Ability to travel extensively and adaptable to schedule changes as required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

Four (4) year college degree

Successful completion of Hilton Worldwide Revenue Management University (RMU).

Previous experience presenting and facilitating proactive and responsive learning solutions to meet business needs and seizing opportunities for continuous improvement in individual, team, business unit and organization performance.

Bi-lingual (Spanish, Mandarin)

CPLP

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA

Job

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Revenue Management

Schedule

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Full-time

Brand

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Hilton Worldwide

Shift

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Day Job

Job Level

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Team Member

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About this company
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Hilton Worldwide (formerly, Hilton Hotels Corporation) is a global hospitality company. It is owned by the Blackstone Group, a private...