Manager, Project Mgr III - Marketing
TIAA-CREF - New York, NY

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Scope & Knowledge:

(Primary Responsibilities)

Develops and executes cross-LOB change initiatives involving people, process, and/or technology changes), including direct accountability for the successful execution of his/her assigned projects

Drives integration and collaboration across key project participants (e.g., business partners, marketing departments, IT, Compliance)

Ensures stakeholder engagement and effective communications across projects

Enables visibility through transparent and accurate reporting, at both a project team (detailed) and senior management (summary) level

Drives change adoption through employee readiness and control plans

Manages integration points with areas such as finance, risk, and audit

Shares best practices and lessons learned with the Marketing Change Management Team

Knowledge and Skills

Very strong understanding of the project management lifecycle

Ability to achieve project milestones on schedule, in scope, and within budget in a high-pressure environment

Very strong written and verbal communication skills, including the ability to create and deliver presentations

Very strong influencing and partner skills

Strong analytical skills

Strong meeting organization and facilitation skills

High energy and a passion for project and change management

Team player with the ability to handle strong personalities at all levels of the company

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio, SharePoint)

Proficiency in Clarity is beneficial

Financial Services knowledge

Process design and/or process improvement knowledge is beneficial

Knowledge of Marketing processes/workflow and tools is beneficial

Job Complexity:
Successfully managed projects with 10 or more resources through full project lifecycle. Leads large and / or high-risk projects. Responsible for meeting strategic objectives of the project including overall revenue and profit objectives within scope, cost, and schedule. Identifies and manages dependencies and downstream impacts of the project to minimize adverse effects on other projects and / or programs.

Manages stakeholder and project team communications. Reviews project performance and status reports. Reviews and decides upon change requests with oversight from the program manager. Escalates change requests to Steering Committee as appropriate. Creates communications management plans outlining stakeholder needs and reporting cadence. Defines reporting relationships within a project. Leads project kickoffs to define expectations. Effectively, negotiates tradeoffs between scope, schedule, and budget. Gains alignment on project needs and expectations from multiple groups


Oversight/Freedom to Act:
Report into the Program Manager II who is responsible for managing the Marketing Change Management Team

Accountable for the successful execution of projects to which they are assigned

Ability to present and support key project decisions to an advisory and/or steering committee prior to execution.

Ability to make schedule, scope and budget adjustments at the project level with oversight from the program manager and project sponsor.

Normally receives little instruction on day-to-day work.

Program Management, Project Management, Change Management


5+ years’ experience in project and/or program management during which he/she applied a structured approach (methodology) to the successful management, tracking, planning, monitoring, and reporting of concurrent, multiple projects spanning broad geographies and organizations

2+ years’ experience in managing large-scale projects through the full project lifecycle, from conception through rollout and ongoing support (projects involving extensive people, process,


technology changes)

2+ years’ experience in managing several (1-2) medium- to large-scale projects simultaneously

2+ years’ experience in managing Financial Services projects

Experience in understanding the relationship of their project(s) to the program and overall portfolio

May have experience managing vendors as part of a project team

May have experience in measuring and managing benefits

May have experience in managing complex integration points / dependencies

Experience interfacing with Senior Management

Bachelor’s degree required

No certifications required

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