Manager, Web Operations – Dover, NH or Boston, MA
Liberty Mutual - Dover, NH

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Develops web strategy and implementation plan to achieve Individual Life Distribution web initiatives. Responsible for managing the content and functionality of the website. Involved with the negotiation and maintenance of internal relationships and external vendor contracts.

Responsibilities:
Develop web strategy and web based solutions to address and align with overall business goals and SBU initiatives.

Forecast long-term web projects that will continue to add value and address the needs of the SBU.

Assess the needs of various departments, set priorities, develop a project plan with all supporting information and research(including competitive web intelligence), secure funding, and determine the most appropriate and cost-effective group to conduct the project. Incorporate web analytics into project metrics.

Use appropriate resources to apply usability methods, requirements gathering, definition of information architecture and rapid prototyping.

Oversee the graphic and content management as well as the website functionality to display consistency with the overall LM site, using the latest/most applicable technologies.

Oversee existing reports and periodically review the need, specifications, and effectiveness of those reports and eliminate or add reports when necessary.

Manage vendor relationships and negotiate external contracts pertaining to web business objectives.

Act as a liaison and/or consultant for other departments on projects relating to the web.

Oversee the development and maintenance of web databases to track customers, markets, and

competitors.

Qualifications:
A bachelors degree in Business Administration and/or Information Technology or equivalent experience required. MBA or professional designation preferred.

A minimum of 7 years progressively greater experience in web and/or information technology with concentrated project management experience in both technical and non-technical projects.

Knowledge of Life Insurance & Annuities highly desirable.

Solid analytical, communication and presentation skills.

Strong background in project management, web design and analysis preferred.

Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off

Pay-for-Performance

Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

About this company
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