Manager-Military Student Success - Manager-Military Student Success Center
University of Texas at El Paso - El Paso, TX

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The Candidate will work out of campus location at Ft. Bliss.

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Additional Information Purpose Under limited supervision and with extensive latitude for the use of initiative and independent judgment, manages the daily operations and activities of the Military Student Success Center located at Fort Bliss. Note: The primary accountabilities below are intended to describe the general content of and requirements o

Essential Functions Manages the Military Student Success Center (MSSC) located at Fort Bliss to include establishing, implementing, and overseeing internal procedures and policies to ensure the effective administration of center operations. Develops, implements, coordinates, and maintains efficient protocols for all services. Ensures excellent communication and high communication center standards of service. Consults and collaborates with Enrollment Services Departments to identify and evaluate new policies, procedures, and training needs; coordinates training programs; designs and presents training modules. Evaluates the effectiveness of training programs and materials; recommends changes as required or deemed necessary. Monitors daily progress toward goals and adjusts when necessary. Keeps accurate log of attendance and problem resolution. Resolves grievances; ensures that all issues and requests for service are processed correctly and in a timely manner; establishes issue-escalation procedures and provides the necessary training for implementation. Represents MSSC at Fort Bliss, on- and off-campus recruiting events, new and transfer student orientations; works with the Fort Bliss educational services officer as requested, including participating in briefings and fairs on Post; develops Fort Bliss Monitor and other ads, online and in print; researches Freedom Crossing marketing opportunities; develops marketing and representative strategy; develops with UC Fort Bliss campaign web site jump page; works on military brochure concepts; works o Guides students to an understanding of benefits; understands interaction of different benefits, including Department of Veterans Affairs (DVA), Hazlewood, active duty TA, Financial Aid, Scholarships; answers questions in person and over the telephone regarding program policies, practices, and operations Serves as DVA School Certifying Official; accepts and processes incoming applications for benefits; ensures necessary documents are submitted; reviews documents for completeness; processes with Processes Hazlewood Exemption; works with Financial Aid when adjustments are needed to loans/grants/work study and to coordinate disbursement of exemption. Processes applications for undergraduate/graduate admission, evaluates ACE credit, transcript evaluation; makes admissions decision; processes all types of military waivers and residency documentation; handles all Abitur students (German Air Force); handles all non-degree seeking students through ROTC program; assists in the application process for Green to Gold. Creates courses / classes on GoArmy when requested, and for other branches when they implement web-based TA process; processes grades to GoArmy and for other active duty TA recipients; Compiles and submits reports as required by management, state, local, and federal regulatory agencies; generates reports from Banner, reviews for accuracy, makes needed corrections, evaluates trends; ensures electronic files are accurate and complete, acts as Assists with training student employees and new staff members; assumes responsibility for maintaining a professional presentation of office; ensures office supplies at Fort Bliss are maintained at adequate levels; Understands department?s role in accomplishing the University?s mission; acts as liaison between department and internal or external customers. Maintains a high level of competency of Microsoft Office software and learns/uses institutional software systems. Complies with all State and University policies. Other duties may be assigned Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.

Marginal/Incidental functions Other related functions as assigned.

Required qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education required: Bachelor?s Degree and Minimum Experience required: Three years of related experience and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications None provided

Working conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

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