Margin Assurance Manager - Macon, GA
Birch Communications - Macon, GA

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Birch Communications is looking to hire a Network Engineer/Architect (TDM and IP Voice and Data) . This is a full-time permanent role in the Macon, Georgia area. We are looking for candidates with U.S. Citizenship, a Green Card, or a transferable H1B Visa. The Network Voice and Data Architect will provide IP and voice (TDM and Digital) network design and engineering operations support for the Vice President of Network Engineering for an Integrated voice and data IP network using VOIP soft-switch technology and Broadband loop carriers. The position will administer back office systems including DNS, Mail, EMS, and NMS, provide escalated Repair and NOC support, document designs, platform requirements, provisioning changes, and troubleshoot process and lab results. Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
  • Work with internal and external customers to understand current and future requirements and develop scalable and cost efficient voice and data network design and operating solutions;
  • Research and document new products and tools; interact with vendors on ongoing basis with vendors for the purpose of investigating new equipment and services and resolving pending platform challenges;
  • Perform complex engineering, design, implementation and maintenance tasks on the LAN and WAN;
  • Research, evaluate, and approve hardware and software solutions for complex problems; work with third party; vendors to drive product roadmaps and feature enhancements
  • Continually plan to ‘harden’ and expand the network and make recommendations to management on desirable additions and development;
  • Assist in the troubleshooting of highly complex network problems and act as a high level escalation point for Network Operations Engineers;
  • Testing, provisioning, operations and emergency response for ongoing VOIP network operations;
  • Overall responsibility for the operation and security of the IP networking environment;
  • Ensures system availability, redundancy, security, and performance of equipment and functions;
  • Design of Large Scale L2 and L3 Networks;
  • Document Network Architecture and Topology changes, and implement automated backup of configuration files;
  • Maintains DNS, SNMP, SMTP and related items;
  • Creates and maintains service provider security policies; and
  • Provides internal management reports on system usage and violations.
Supervisory Responsibilities
May be assigned supervisory responsibilities and may oversee junior engineers. Qualifications
Candidate MUST be very experienced in designing and re-architecting IP and TDM based networks that incorporate both voice and data on the same platform. Candidate must also have experience with researching and developing complex platform changes / upgrades in a CLEC or ILEC or large enterprise environment.

Education and/or Experience Requirements:
  • College degree required; preferably B.S. in Computer Science, Networking or Electrical Engineering;
  • 10+ years’ experience in engineering data center and IP backbone networks in a multi-vendor multi-protocol environment;
  • 10+ years’ experience architecting networks based on T1, DS3, Fiber / Optical, DSL, Ethernet, ATM, Frame Relay, and Ethernet over Copper core, distribution, and access media;
  • 7+ years’ experience designing networks for a VoIP Softswitch-based CLEC or ILEC with an integrated voice and data network;
  • 5+ years’ experience integrating and managing DNS (internal and external), Email, and other hosted platforms;
  • Expert level experience with IP administration and management;
  • Expert level experience with Cisco Switches and Routers (experience with Juniper platform acceptable);
  • Expert level experience with designing with and managing protocols such as OSPF, BGP, ISIS, RIP, MPLS, LDP, etc;
  • Experience with Zhone, Occam (Calix), Hatteras, Adtran, and Actelis VoIP and Broadband platforms preferred;
  • Experience with services such as L2VPN, L3VPN, and VPLS preferred;
  • Experience with Database Design and Programming; and
  • Experience with Network Sniffer Technologies and Capture Tools and Network Monitoring/Management systems required.
Knowledge and Skill Requirements:
  • Ability to initiate and complete projects with minimal direction and guidance;
  • Ability to manage multiple conflicting priorities, commitments and projects;
  • Ability to influence and drive consensus on multiple technical views;
  • Excellent interpersonal communication skills (verbal and written);
  • Ability to work under pressure;
  • Proven experience working as a member of a team;
  • Excellent customer service skills;
  • Time management skills;
  • Analytical skills;
  • Problem solving skills;
  • Ability to be pro-active with a sense of urgency; and
  • Ability to keep customer information confidential.
Certificates, Licenses, Registrations (Preferred Certifications):
  • At least a CCNP or CCDP; CCIE preferred;
  • Certifications must show an expert level of training on Layer 2 Switching and Layer 3 Routing;
  • MS-SQL Server 7.0/2000;
  • MS-Exchange 2000;
  • CompTIA certification: A+, Network+, I-NET+, Server+, Linux+;
  • Linux Professional Institute Certification; and
  • HIPAA Security
Excellent Benefits:
  • Medical, dental, vision, short and long term disability and life insurance
  • 401K
  • Tuition reimbursement
  • Competitive base salary plus quarterly bonus
  • Paid vacation and holidays
  • Relocation assistance

Equal Opportunity Employer