MEDPRO PRN FLOATSUMMARY OF POSITION: Responsible for admission of patients and assembly of medical record prior to surgery. Responsible for assisting in the performance of duties related to insurance follow up/collection and maintaining of accounts receivable.DEPARTMENT: ASC Business Office and Claims Research, MedProREPORTING RELATIONSHIP: ASC Business Office Supervisor and/or Claims Research Supervisor, MedProDRESS CODE: UniformMAJOR DEPARTMENT RESPONSIBILITIES: 1. Obtain demographic information from Horizon Practice Plus and Amkai.2. Assemble medical record forms to be used on surgery date 2 days out.3. Ensure all financial paperwork is in chart prior to surgery date.4. Admit all patients using proper procedure.5. Collect any required deposits on day of surgery.6. Complete Patient Calculations for insurance benefits verification, maintaining 3 days from surgery date.7. Ability to work various carriers accurately and efficiently.8. Work insurance requests.9. Work correspondence.10. Respond to questions from billing staff related to insurance or account A/R activity in a courteous and professional manner.11. Ability to effectively communicate via claim notes per MedPro policy and procedure.12. Complete assigned projects within deadline.13. Demonstrate professional customer service skills.14. Other related duties as assigned by management are accepted willingly and completed in a timely manner.MAJOR CORPORATE CULTURE RESPONSIBILITIES: Follow established corporate and department-specific policies and procedures Attend all corporate and department-specific required training. Comply with MedPro/MCC Service Standards: MAKE FIRST IMPRESSIONS POSITIVE ONES. Greet all patients, visitors and co-workers in a pleasing manner with eye contact, a verbal greeting, and a smile. Offer assistance to anyone who appears lost or in need. Walk patients to their destination rather than pointing the way; use good elevator etiquette. DEMONSTRATE A TEAM ATTITUDE. Remember you are part of a team, and the success of MedPro/MCC is everyones responsibility. If you dont know how to assist a patient or co-worker with an issue, find someone who can. Be personally responsible for making sure issues are addressed. MAINTAIN A PROFESSIONAL APPEARANCE. Wear your name badge at all times. Comply with the uniform policy for your department or job description. Confine gum chewing and eating to break areas; save personal conversations for break times; turn off non-work related cell phones. Maintain a neat and clean work area, both in your department and throughout MedPro/MCC. DEMONSTRATE A POSITIVE ATTITUDE. Interact with all patients, visitors, and co-workers in a professional and upbeat manner. Be courteous, respectful, friendly, and helpful. Express yourself and your concerns using helpful words versus confrontational words or profanity. If you are unable to maintain a positive approach, remove yourself from the situation. MAKE LASTING IMPRESSIONS POSITIVE ONES. Maintain patient privacy and confidentiality at all times. End your interactions with patients, visitors and co-workers with a friendly or kind word. Make sure patients waiting alone at the front door have transportation home. 4. Perform other duties as may be assigned cheerfully and willingly.
Demonstrated customer-service skills. Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers. Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. Minimum education requirement is high school diploma or GED.
CareerBuilder - 2 years ago