Medical Assistant/Secretary
Connecticut Orthopaedic Specialists - Hamden, CT

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Medical Assistant/Secretary

Connecticut Orthopaedic Specialists P.C. (COS) is one of the premier providers of orthopaedic care in New England, featuring a wide range of subspecialists, two MRIs, a 3 room surgical center and a large rehab division. Our practice has been providing orthopaedic care to our community for over fifty years. We are currently seeking a friendly, reliable and motivated individual to join our growing practice as Medical Secretary. This is a full-time position located at our Hamden office.

The secretary position provides direct support to the physician and assists with all aspects of the physicians ’ practice. Responsibilities include but are not limited to: clinical scheduling, clinical patient flow, surgical and test authorization, scheduling and follow up, patient contact, and liaison with outside agencies.
Duties and Responsibilities
• Booking provider requests for tests and surgeries for patients and obtaining authorizations, recording information in proper location
• Contacting outside facilities and processing related paperwork such as other physician offices, hospitals, and surgical centers and providing them with the necessary information to schedule tests and surgeries
• Following up on surgical patients to ensure necessary pre-op and testing appointments have been completed
• Contacting patients with pertinent information regarding their scheduled test or surgery and scheduling necessary follow up visits
• Ensuring tests results are received before surgery; are reviewed and distributed appropriately (i.e. provider, facility, etc.)
• Accurately documenting necessary information in the computer system, such as pre-certification numbers, and chart for patients having tests and procedures
• Preparing paperwork, x-rays, and other documents as needed for the physician to be available for him or her to take to surgery
• Addressing patient concerns and questions as needed
• Directing requests for worker compensation approval of tests and surgeries and other related information to the case manager
• Pre-authorizing and calling in prescriptions and/or injectables for the physician
• Scheduling post-op and first physical therapy appointment and informing patient
• Applying casts, removing wound dressings, sutures, and casts
• Fitting patients with durable medical equipment and braces appropriately and completing billing paper work accurately

Skills and Abilities
• Demonstrated knowledge and compliance of all HIPAA regulations
• Demonstrated critical thinking skills
• Must possess proficient computer skills including Microsoft Office Suite
• Must have excellent interpersonal, verbal and written communication skills
• Must be able to communicate effectively with physicians, surgeons, physician assistants and other senior clinical practitioners
• Must have excellent time-management skills
• Must have outstanding professional medical phone communication skills and can coordinate with outside facilities to obtain patient medical information, following HIPAA regulations
• Ability to relay information in a positive manner and calm patients, presenting solutions for their problems

Education and Experience
• Certification from an Accredited Medical Assistant program or prior training, education and experience from which comparable knowledge and skills are acquired leading to a Medical Assistant title
• High school Diploma or equivalent (GED) required
• 3-5 years of experience as a Medical Assistant or Medical Secretary required
• Experience in an orthopaedic practice preferred

Connecticut Orthopedic Specialists P.C. is an Equal Opportunity/Affirmative Action Employer M/F/D/V.