Under direction of Site Manager, provides day-to-day operational support to the department which includes
administrative and medical assistant support. Relieves supervisor of routine matters.
EDUCATION: High school graduation or equivalent.
EXPERIENCE: 2 years secretarial experience; 1 year patient care experience in a medical practice preferred.
LICENSE/CERT/REG: CMA (Certified Medical Assistant) by American Association of Medical Assistants, or
RMA (Registered Medical Assistant) through American Medical Technologists, or CNA (Certified Nursing
Assistant) by the Maryland Board of Nursing, or graduation from a recognized Medical Assisting program, or
completion of Nursing Fundamentals from an accredited school of nursing. CPR certification.
SKILLS: Procurement, patient care, and clinical abilities. Working knowledge of word processing,
spreadsheet, and database software applications. Verbal and written communication skills.
Primary Duties and Responsibilities
Assists medical provider with patient examinations or evaluations.
Contributes to the achievement of established department goals and objectives and adheres to department
policies, procedures, quality standards and safety standards. Complies with governmental and accreditation
Follows Infection Control, Universal Precautions and OSHA guidelines/regulations.
Greets patients in a friendly, courteous manner. Answers telephone inquires and forwards messages
according to a designated protocol.
Maintains organization and efficiency in running of the medical office including all functions related to
scheduling, documentation, billing, and filing. Processes patient chart as it relates to visit, maintains chart in
organized status according to policy.
May prepare laboratory materials, if necessary.
Opens, review and distributes interoffice/external mail. Brings priority items to supervisor's/manager's
Participates in multidisciplinary quality and service improvement teams. Participates in meetings and on
committees and represents the department and hospital in community outreach efforts. Performs other duties
Performs and documents TPR and BP, height and weight on patients. Assists patients with dressing or
undressing, completing paperwork, providing directions or other services needed by the patient. Assists in
providing instructions to patients for procedures or examinations.