The Medical Assistant is expected to perform duties in alignment with the mission and policies of the organization. Performs duties in support of and in compliance with the performance improvement plan, TJC and other licensing, accrediting and regulatory agencies. Under the direction of the providers and/or nurses, performs a variety of direct and indirect patient care activities or tasks specific to the Los Angeles Center for Women's Health.
Duties and Responsibilities:
Escorts patients from the reception area to all patient areas (i.e. consult room, exam room, procedure room, lab draw room, mammography room, ultrasound room, and/or changing lounge, etc). Measures, records in EMR and reports (to provider) vital signs, weight and height in the electronic healthcare record. Reviews healthcare questionnaire for completeness and ensures any missing information is obtained. Completes tasks/assignments efficiently and accurately. Notifies treating provider when patients are ready to be seen and expedites smooth patient flow. Demonstrates skill functioning in a fast paced, high volume environment with frequent interruptions. Ability to draw blood preferred. Processes lab specimens with appropriate documentation to appropriate lab. Obtains urine samples, performs urinalysis, documents performance of, and results in EMR. Performs point of care glucose testing, documents performance of, and results, in EMR. Serves as a facilitator for each patient visit; assists with examinations and procedures. Consistently ensures all patient care areas are kept clean and tidy; changes beds (paper/linen) after each patient encounter, removes soiled linen (gowns/robes/pillow cases/sheets/blankets) and ensures clean linen is always available. Proactively prepares supplies and equipment for minor procedures. (i.e., LEEP, cryosurgery, biopsies, injections, suture removal, wound debridement). Conducts a weekly check of supplies to ensure none are expired. Proactively ensures that all rooms are stocked with appropriate medical supplies. Checks all sharps container receptacles on a daily basis and ensures any full containers are replaced; full containers stored in the dirty utility room for pick-up. Ensures all equipment used for patient care is cleaned and disinfected in line with manufacturer recommendations and hospital policies. Ensures all patient identifying information is HIPAA compliant; removes any patient identifying information and ensures it is scanned into the EHR or placed in the confidential bin for shredding as needed. Reports any issues with broken equipment and ensures it is removed and sent for repairs. Assists with paper and electronic chart prep; works collaboratively with staff to ensure that all required medical records are readily available for a routine visit; follows-up with patients, primary care physicians' offices, internal and external health information management departments and labs to secure required records. Receives supplies and equipment and ensures that all items are stored appropriately. Maintains par levels for medical supplies, submits requests for purchase to the Operations Manager prior to par levels being depleted. Reviews all the equipment to ensure that they are compliant with annual inspections conducted by the biomedical department; requests ad-hoc service calls for re-calibration as needed. Consistently utilizes MedSeries 4 (MS4) as the primary source verification system to confirm medical record number. Assists with obtaining authorizations for services, ensures all required medical justification is collated and submitted, as needed. Schedules ordered tests as appropriate. Consistently answers all calls by the third ring, greets each caller with a warm, enthusiastic smile in your voice, introduces one's self by name, and always thanks the caller for choosing the Los Angeles Center for Women's Health as the provider of choice for healthcare services. Triages/routes calls to the correct staff member. Ensures no caller is placed on hold without first confirming that the caller has no objections. (Indicates the expected wait time and follows-through). If a patients request to speak with a specific member of staff, the preferred expectation is to warm transfer and connect the caller to avoid the call being sent to voicemail (unless the caller requests). If a patient prefers to leave a verbal message, the expectation is that a concise detailed message is taken indicating the action required and by when. Proactively troubleshoots and problem-solves any patient concerns as they arise; escalates any issues to the Operations Manger as needed to agree best action plan. Demonstrates organization, prioritization and multitasking skills effectively and efficiently while working in a faced-paced environment. May handle up to 50 patients (face-to-face) per day, plus up to 25 phone calls per day.
A minimum of 2 years as a Medical Assistant in a physician-based/outpatient hospital practice.
BLS certification required.
CA phlebotomy licensure/certification required.
Skills and abilities:
Must complete/pass LACWH Customer Services training with 30 days of start date. Experience communicating with individuals on a one-on-one basis from a variety of socioeconomic and ethnic backgrounds and at various organizational levels, using appropriate vocabulary and grammar in order to convey information. Excellent interpersonal skills to establish and maintain a professional, warm and friendly greeting to all our customers. Excellent customer service phone skills and in-person. Maintaining a high level of cooperative and flexible working relationships with all. Skill with communicating with emotionally stressed individuals in a clear, tactful and supportive manner. Excellent typing/computer skills. Strong emphasis on adhering to HIPAA regulations in maintaining a high level of privacy and confidentiality. Ability to work in a positive, pleasant and professional manner with many interruptions and changes with daily priorities. Skill in working independently and completing all assignments in a timely manner; organized and methodical. Skill in operating a computer and proficient in using word, excel, PowerPoint. Skill in writing and editing written materials to ensure vocabulary, punctuation and grammar are correct. Skill in performing basic arithmetic calculations. Skill in organizing materials, information and work area to maximize transparent office efficiency. Skill in maintaining a filing system. Able to use general office equipment; fax, machine, scanner, copier and calculator, computer and phone.
We're California Hospital Medical Center (CHMC), a not-for-profit, 319-bed acute and ambulatory care hospital that provides services to the dynamic community of downtown Los Angeles and its surrounding neighborhoods. With a 120-year history of healing, our vision is a growing and diversified health care ministry distinguished by excellent quality and committed to expanding access to those in need.
The hospital is part of Dignity Health , one of the largest healthcare systems in the West with 40 hospitals in Arizona, California and Nevada. Our mission, vision and values were all formed out of the recognition of the inherent dignity of each person. It also represents our commitment to delivering excellent medical care to all, to advocating on behalf of the poor, and to partnering with others to improve the quality of life.
Our outstanding benefits package includes 100% employer paid Medical Benefits for you and your family, including domestic partners. Also included are a 403 (b) plan with company match, tuition reimbursement and comprehensive dental and vision plans. .
Located blocks from Staples Center and LA Live, California Hospital is walking distance from the Metro Blue Line and employee parking is complimentary. The hospital also sponsors shuttle service to and from Union Station. To find out more, go to www.chmcla.org . EOE.
With a growing network of hospitals throughout Arizona, California and Nevada, Dignity Health offers a spectacular array of career...