Job DescriptionMedical Assistant IISUMMARY OF POSITION: A Medical Assistant II is a professional multi-skilled person trained to assist in all aspects of a medical practice under the direct supervision and responsibility of a physician*. The Medical Assistant II assists with patient care management and executes administrative and clinical procedures. Competence in the field also requires that a Medical Assistant II adhere to ethical and legal standards of professional practice, recognize and respond to emergencies, and demonstrate professional characteristics. DEPARTMENT: OrthopaedicsREPORTING RELATIONSHIP: Physician and Practice Manager DRESS CODE: Medical MAJOR DEPARTMENT RESPONSIBILITIES: Identify self as a Medical Assistant (verbally, wearing name tag with title, etc.). Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant II may undertake the following clinical duties: Perform aseptic procedures. Take vital signs. Prepare patients for the examination. Administer medications and give non-intravenous injections Observe and report patients' signs or symptoms. Administer basic first aid. Assist with patient examinations or treatments Operate office medical equipment. Collect routine laboratory specimens Perform basic laboratory procedures. Perform office procedures including all general administrative duties Schedule x-rays and labs, and notify patient of results as directed by physician*. If results are coming from outside facility document results into patient's chart. Track diagnostic procedures to assure that patient has had all diagnostic studies performed, are reviewed by physician*, and patient is notified of results within a timely manner. If results are coming from outside facility document results into patient's chart. Contact patient with authorized instructions and the pharmacies regarding medication refills and document in Practice Partner the same day under the direction of the physician*. Schedule surgery, provide patient with written instructions to include dates and times of appointments and surgery, and document in patient's chart. Coordinate schedule changes with front desk. Complete office charge slip with appropriate diagnosis and CPT code and submit to data entry in a timely manner. Document into the electronic medical record any interaction (whether in person, by telephone, or by other means) in which medical intervention takes place. Understand limitations of role as a Medical Assistant II. A Medical Assistant II cannot: Be the ultimate person responsible for patient situations or inquiries. Assess any medical situation or condition. Provide medical advice without direct input of the responsible physician*. Maintain Medical Assistant certification. Maintain CPR certification.*Physician has the option to delegate this responsibility to a mid-level provider.MAJOR CORPORATE CULTURE RESPONSIBILITIES: Follow established corporate and department-specific policies and procedures Attend all corporate and department-specific required training. Comply with MCC Service Standards: MAKE FIRST IMPRESSIONS POSITIVE ONES. Greet all patients, visitors and co-workers in a pleasing manner with eye contact, a verbal greeting, and a smile. Offer assistance to anyone who appears lost or in need. Walk patients to their destination rather than pointing the way; use good elevator etiquette. DEMONSTRATE A TEAM ATTITUDE. Remember you are part of a team, and the success of MCC is everyone's responsibility. If you don't know how to assist a patient or co-worker with an issue, find someone who can. Be personally responsible for making sure issues are addressed. MAINTAIN A PROFESSIONAL APPEARANCE. Wear your name badge at all times. Comply with the uniform policy for your department or job description. Confine gum chewing and eating to break areas; save personal conversations for break times; turn off non-work related cell phones. Maintain a neat and clean work area, both in your department and throughout MCC. DEMONSTRATE A POSITIVE ATTITUDE. Interact with all patients, visitors, and co-workers in a professional and upbeat manner. Be courteous, respectful, friendly, and helpful. Express yourself and your concerns using helpful words versus confrontational words or profanity. If you are unable to maintain a positive approach, remove yourself from the situation. MAKE LASTING IMPRESSIONS POSITIVE ONES. Maintain patient privacy and confidentiality at all times. End your interactions with patients, visitors and co-workers with a friendly or kind word. Make sure patients waiting alone at the front door have transportation home. 4. Perform other duties as may be assigned cheerfully and willingly.
QUALIFICATIONS: Demonstrated customer-service skills. Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers. Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner. Minimum education requirement is high school diploma or GED. Computer proficient. Typing skills; 40 cwpm preferred. Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time during an 8-hour period. Must be able to work under stress and remain calm and professional. 8. Proficient in use of English language both in written and verbal communication. Must be able to communicate with individuals of varying socio-economic backgrounds. 10. Must maintain Healthcare Provider Basic Life Support (CPR and AED) certification, in accordance with American Heart Association training guidelines in effect at the time the training was conducted, throughout employment in an MA position.11. Must hold Healthcare Provider Basic Life Support (CPR and AED) certification, in accordance with American Heart Association training guidelines in effect at the time the training was conducted, prior to hire and/or transfer into an MA position.12. Medical Assistants must be certified prior to hire and/or transfer into a Medical Assistant position by the American Association of Medical Assistants or registered as a Medical Assistant by the American Society of Medical Technologists, as of May 5, 1997. As of March 2011, certification through the National Center for Competency Testing will also be officially accepted. Medical Assistants with a date of hire prior to May 5, 1997 will be exempt from the certification requirement, although it is to be encouraged.13. Medical Assistants must maintain certification throughout employment in a Medical Assistant position.