This paragraph summarizes the general nature, level and purpose of the job.
Under the direct supervision of the Manager of Interpreter Services, conducts medical and general
interpreting/translating for the patient care staff and for patients and their families. Acts as a cultural
consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitor their
patient's understandings of the information conveyed and keeps physicians/nurses informed as to the level of
that understanding. Suggests referrals to medical staff, clinical social workers, patient relation staff, chaplains,
and ancillary staff. Records services provided in patient chart.
The essential functions listed are typical examples of work performed by positions in this job classification.
They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and
responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to
cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical
environments, emergency management, teamwork, respect for others, participation in ongoing education
and training, communication and adherence to safety and quality programs, sustaining compliance with
National Patient Safety Goals, and licensure and health screenings. Must perform all duties and
responsibilities in accordance with the Service Standards of the Hospital(s).
Answers phone calls from unknown outside non-English speaking callers and triages and orients the caller for
proper assistance inside or outside the hospital.
Arranges interpretation for all languages for patients and families through language bank volunteers, phone
interpretation, outside agencies, interns, including sign language services.
Assesses patient's/family's comprehension of "informed consent" as needed. Advises physician/patient care
staff of any need for clarification.
Conducts in-services and consultations relating to medical interpretation/ translation, health cultural practice
or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or
Cooperates maintaining the quality of service by being flexible in providing coverage for vacation, sick leave,
Ensures access to hospital resources for non-English speaking patients and their families.
Makes notations in the patient's chart indicating the origin of the request for interpretation or translation, the
nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and an
assessment of the patient's understanding and level of acceptance of the information.
Must possess high verbal and written skills in both English and the appropriate language.
Performs medical interpretation/translation for patients and their families, including in-group setting, such as
Suggests referrals to medical staff, clinical social workers, patient relation, staff, chaplains, and ancillary staff
for patients and/or families who could benefit from their assistance.
Trains doctors and hospital staff in protocol for accessing Interpreting Services.
Translates correspondence, medical histories, medical consent forms, medical procedures and instructions,
legal documents, manuals, brochures and other pertinent documents as necessary.
Triages crisis interventions for non-English speaking patients and families.
Any combination of education and experience that would likely provide the required knowledge, skills and
abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience: Three (3) years of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential
functions of the job and are generally demonstrated through qualifying experience, education, or
Ability to adjust communications to fit the needs and level of understanding of the receiver
Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and
exercise sound judgment and professionalism in business and personnel matters
Ability to maintain confidentiality of sensitive information
Ability to remain calm under pressure and apply sound judgment
Ability to work well with individuals at all levels of the organization
Knowledge of cultural and perceptual factors that may affect patient treatment and communication
Knowledge of Medical Terminology
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