University Hospitals Medical Practices (formally UPCP/UHMSO) was established in 1994. UH Medical Practices is the largest primary and specialty care physician group in northeastern Ohio , with a physician complement of over 340 physicians, covering an eight county area from Conneaut to Sandusky to Medina . The medical practice group consists of allergy, cardiology, endocrinology, family medicine, gastroenterology, general surgery, geriatrics, pediatrics, internal medicine, neurology, obstetrics/gynecology, ophthalmology, orthopaedics, otolaryngology, pediatric ophthalmology, pediatrics, physical medicine/pain management, podiatry, pulmonary medicine, rheumatology and urgent care.
Manages all day to day activities including all business and personnel related aspects of the medical practice.
Oversees daily functioning of all operational systems in office.
Ensures implementation and adherence of business policies and procedures for the daily operations of the office.
Supervises all levels of office support staff. Establishes work priorities. Schedules staff and ensures coverage of support services within the practice. Conducts or coordinates regular office staff meetings.
Selects, develops and coaches personnel. Coordinates orientation of new staff to the daily business operations. Identifies needs and assists supervisor with planning of continuing education for office staff. Documents performance and conducts reviews.
Keeps supervisor informed of employee relations issues. Informs and works with supervisor on personnel issues such as; hiring decisions, corrective action processes, and termination recommendations.
Recommends operational improvements. Meets with supervisor to assess, plan, implement and evaluate programs and processes to increase the efficiency and effectiveness of the practice. Collects data and maintains reports of operational expenses as well as routine statistics for the practice.
Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor of significant activities.
Deals discretely with sensitive, confidential information concerning staff performance and practice operations.
Assesses and resolves all third party payor and patient billing issues using appropriate resources within the UHMSO.
Delegates and prioritizes daily work activities of the billing staff.
Assists front desk and/or patient flow as needed.
Combination of education and experience normally represented by an Associate’s Degree in Business or equivalent and two years of medical office experience is mandatory. Must have excellent interpersonal and communication skills; relate effectively with a wide variety of people; able to prioritize, delegate and follow-up; supervisory experience; computer literate with word processing and spreadsheet knowledge; prefer medical terminology; an understanding of third party reimbursement requirements; and CPT and ICD-9 coding.
High School diploma or equivalent. An Associate's Degree in Business, Healthcare, or other related field is required.
A minimum of 4 years of recent experience managing both clinical and non-clinical staff members is strongly preferred. Internal Medicine experience is also preferred.
University Hospitals is proud to be an equal opportunity employer
Caring for patients and their families. Advancing medical knowledge, technologies and practices. Developing and educating the next...