pROMPTLY AND POLITELY ANSWERS PHONES.
triage calls to appropriate person within 10 - 15 minutes.
Retrieve voice mail messages from the on call service center.
Takes accurate and legible messages.
Ensures that phones are covered at all times.
Assists in maintaining patient areas in a positive, pleasant and professional manner and accomodates patient's special needs.
Assists patients with problems and questions.
Schedules appointments appropriately and ensures accuracy of visit types.
Register and enters the correct patient data into NextGen (Electronic Practice Management System).
Produces the required begin and end of day front office reports via NextGen.
Scans photo ID / Insurance cards into NextGen.
Collects co-payments and other applicable payments during registration.
Performs the reconciliation process at the end of each work session / day.
Achieves proficiency in automated systems: Navimedix, Telecheck and Medicaid websites.
Complies with yearly education requirements including HIPPA, SOHA and Safety.
Notifies clinical staff of patient arival.