Medical Records File Clerk - Green Oaks (PRN - As Needed)
Green Oaks Behavioral Healthcare Service - Dallas - Dallas, TX

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GENERAL SUMMARY OF DUTIES - The File Clerk is responsible for the organization of the file area, retrieving and filing of paper patient records within the HIM Department, retrieving and reconciling medical records from ancillary departments and nursing units, copying medical records, and processing of loose reports. Facility File Clerks will also be responsible for training physicians on Portal/hCare, reviewing and obtaining documentation for unbilled accounts. Processing accounts assigned to facility HPF work queues. The Facility File Clerk is responsible for scanning and indexing late documentation received in the HIM department.

Retrieves discharged medical records from various nursing units and ancillary departments

Assists in reconciling retrieved medical records against patient discharge listings to ensure receipt of all records within twenty-four (24) hours of discharge/visit

Routes loose reports and/or late documentation to HSC Document Imaging area for scanning

Scans and indexes loose reports/documents that are identified as critical to coding

Pulls 60 facility paper medical records per hour as requested by customer(s)

Files and/or re-files120 facility paper medical records per hour as required

Requests and returns paper records from off-site storage as applicable

Retrieves and prints medical records from microfilm (as applicable)

Trains physicians on Portal/hCare

Processes accounts in assigned facility HPF work queues/routers

Opens HIM mail and routes medical record requests to HIM document scanning

Photocopies paper medical records as directed by the ROI staff

Assists in the processing of walk-in requests for Release of Information

Maintains or exceeds established productivity standards while achieving or exceeding established requirements for accuracy

Assists in maintaining all equipment and supplies required in the provision of services in optimum operational status

Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement"

Other duties as assigned



Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures

Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time

Communication - communicates clearly, proactively and concisely with all key stakeholders

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Work Independently - is self-supporting; not needing to rely on others to complete a job

Organization - establishing courses of action to ensure that work is completed efficiently; proactively prioritizes assignments and keen ability to multi-task

Quality Orientation -accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time

PC skills - demonstrates proficiency in Microsoft Office applications and others as required


High school diploma or equivalency


1 year experience in an office environment preferred

Previous experience in the handling of patient health information and/or medical records is strongly preferred

About this company
Green Oaks opened its doors in 1983 with the goal of becoming the premier psychiatric treatment facility in North Texas. Providing mental...