Medical Support Assistant GS-0679
Department Of Veterans Affairs - Fargo, ND

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Vacancy Identification Number (VIN): 791745

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

Special Employment Consideration: VA encourages persons with disabilities to apply.


U. S. Citizenship

English Language Proficiency required

Background and-or Security Investigation required

Local commuting distance required

The incumbent serves as a Medical Support Assistant (MSA) and performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Primary and Specialty Medicine Service Line to include Patient Aligned Care Team (PACT), Telephone Advice Services (TAS) and rotating work areas.

U.S. citizenship English Language Proficiency as defined in VA Handbook 5005, Part II, Chapter 3, Section A., Para 3j

Experience : 1-year of experience in clerical or office work setting and must have
demonstrated the following: established and maintained medical outpatient and
inpatient charts; administrative records; verified insurance; obtained and
updated medical information from patients; coordinated information and actions
related to patient care and services; and scheduled appointments OR

Education : Completed 2 years of education above high school

Experience : 1-year of experience in a medical setting and must have demonstrated
the following: responsible for scheduling patient appointments; canceling and
re-scheduling patient’s appointments; scheduling consults; entering no-show
information; monitoring patient wait lists; preparing for clinic visits;
monitoring both inpatient and outpatient appointments; interpreting and
verifying provider orders; verifying and updating demographic and insurance
information; processing emergency and non-emergency transfers to other
facilities/hospitals; performing basic eligibility, co-pays and
preauthorization requirements for specific coverage (i.e., TRICARE, sharing
agreements, etc.) OR
Education : Completed 4 years of
education above high school

SUBSTITUTING EDUCATION FOR EXPERIENCE You must submit a transcript to receive credit for this education.

References : VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard , dated June 2012.

Sedentary, Office setting

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit .

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .


This job opportunity announcement may be used to fill additional vacancies.

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This position is in the Excepted Service and does not confer competitive status.

EEO Policy Statement:

Reasonable Accomodation Policy Statement:

Veterans Information:

Legal and Regulatory Guidance: http://www.usajobs.govlrg

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...