Vacancy Identification Number
: Applicant's education and experience will be reviewed by a Professional Standards Board in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy.
To fulfill President Lincolns promise
- To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
Department of Veterans Affairs
(VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.
If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA.
The VA is committed to hiring Veterans.
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define who we are, our culture, and how we care for Veterans, their families and other beneficiaries. The Values are
America's Veterans need you!
To find out more, go to
- You must be a U.S. citizen to apply for this job.
- Designated and/or random drug testing may be required.
- Subject to a background/suitability investigation.
- You must pass a pre-employment physical
The Medical Support Assistant (MSA) works collaboratively in the
eam (PACT) interdisciplinary coordinated care model. Participates in team huddles and team meetings to manage and plan patient care, setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs.
A Medical Support Assistant is responsible for the following duties:
Serves as front line contact with patients and staff, the incumbent sets the tone for perception concerning
quality of healthcare services at the VA.
Performs receptionist duties, customer service, and other duties assigned for
the proper and timely treatment of patients.
Maintains appointment schedules for one or more
outpatient clinics. Assists patient with medication refill orders.
Screen/receive phone calls in a courteous and timely manner, determine the nature
of requests, and provide the information desired using privacy rules and established clinic
Explains VA's mandate to collect insurance information to veterans, their families,
and other eligible patients.
Promotes veteran registration for and utilization of My Health eVet (MHV), online personal health
record for veterans.
Processes first party requests for medical records and third party
requests from non-VA providers.
Responds to urgent or emergent written (faxed) requests for medical information from hospitals
Completes accurate scheduling responsibilities:
Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
Checks patients in and out of the CBOC using computer Software.
Notifies his/her supervisor when clinic access is less than desirable or if an individual patient
cannot be scheduled within mandated clinic timeframes.
Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare
communications for accuracy and disposition.
Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
The Medical Support Assistant must type proficiently at a rate of 40wpm.
Relocation expenses and/or incentives have not been authorized.
ENGLISH LANGUAGE PROFICIENCY
: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.
EXPERIENCE & EDUCATION:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
One year above high school; or
(c) Experience/Education Combination.
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
SPECIALIZED EXPERIENCE LEVEL:
Requires One year of experience equivalent to the next lower grade level (GS-4). This experience includes, but is not limited to: scheduling, canceling, re-scheduling patients appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
SUBSTITUTING EDUCATION FOR EXPERIENCE AT THE GS-5 LEVEL:
To meet the required specialized experience for the GS-5 level, applicant may substitute 4 years of education above high school.
You must submit a transcript to receive credit for this education.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicant's education and experience will be reviewed by a Professional Standards Board in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy.
APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. You can verify accreditation at the following website:
. All education claimed by applicants will be verified by the appointing agency.
: When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.
For more information on Veterans' Preference, go to
HOW YOU WILL BE EVALUATED:
Complete application packages will be reviewed to determine if the basic qualifications for this position have been met. A listing of candidates who meet the basic qualification requirements will be forwarded to the hiring facility where the credentialing and privileging screening process is completed.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at
Veterans and Transitioning Service Members:
Please visit the
VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
This position is in the Excepted Service and does not confer competitive status.
VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This is not a guarantee and must be requested in advance.
You may be required to serve a probationary period.
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...