Medical Support Assistant, GS-0679-04
Indian Health Service - Polacca, AZ

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Become a part of the Department that touches the lives of every American! At HHS you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. Join HHS and help make our world healthier, safer and better for all Americans.

The Indian Health Service is required by law to give absolute preference to qualified Indian applicants and employees who are qualified and suitable for Federal employment. The Indian Health Service (IHS) by law is committed to affording employment preference to American Indian and Alaska Native candidates who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. In other than the above, the Indian Health Service is an Equal Opportunity Employer.

ORGANIZATIONAL LOCATION:
Department of Health and Human Services (HHS), Indian Health Service (IHS), Hopi Health Care Center, Polacca, AZ .

POSITION DETAILS: One Permanent full-time Medical Support Assistant position in the Clinical Services Department.

Salary range: GS-04: $27,990 - $36,384 Per annum

Promotion potential: None

Merit Promotion Position: Yes

Travel Required: No

Supervisory/Managerial Position: No

Relocation Expenses Paid: No, relocation expenses are not authorized and will not be paid.

Is position covered by PL 101-630? Yes (See item #2 under Required Documents)

Is drug testing required? No

Is government housing available? No

Is this a bargaining unit position? Yes

Alternative work schedule, call back, standby, rotating shifts, nights/weekends/holidays? No

Who may apply section

Excepted Service Examining Plan Candidates (ESEP)

Merit Promotion Plan Candidates (MPP)

Veteran's Preference including Veterans Employment Opportunity Act Candidates (VEOA)

  • visit jobs@ihs.gov for more information on Who May Apply
KEY REQUIREMENTS

Position subject to background investigation.
As part of the pre-employment process, fingerprint checks are required.
If applicable-Selective Service registration (Males born after 12/31/59) DUTIES: Back to top

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job.

Maintain an appointment system by computer and make appointments for all clinics including specialty clinics.

Checks in patients and matches appointments to patients chart.

Keeps log of daily walk-ins, appointments, no shows and cancellations.

Types and sends a variety of correspondence related to appointments using a computer system.

Receive telephone calls and visitors and directs to appropriate staff member or department.

QUALIFICATIONS REQUIRED: Back to top

Basic Requirements:
GS-04: 1 year of general experience that included progressively responsible clerical or office work that includes maintaining clinical records and files; answering phones, using a computer to enter and obtain data; and scheduling appointments AND/OR 2 years above high school in an accredited business, secretarial or technical school, junior college, college or university.

Equivalent combinations of education and experience meet the minimum qualifications for this position.

Typing Proficiency Requirement for all applicants: In addition to the basic requirement listed above, all applicants must demonstrate the ability to type 40 words per minute. Applicants may meet this requirement by self-certifying their typing proficiency on their application when answering the online questionnaire. Failure to meet this typing proficiency will remove you from further consideration.

You must meet the requirements of the job by midnight Eastern Standard Time (EST) this date: Monday, February 11, 2013

As per the IHS Excepted Service Hiring Plan: Current employees and eligible applicants are considered under merit promotion only, unless they provide an appropriate Standard Form (SF)-50, "Notification of Personnel Action," and indicate under which plan they are applying. Please indicate on your resume and during the online assessment process which hiring plan you want to be considered under: Merit Promotion and/or the IHS Excepted Service Hiring Plan. See jobs@ihs.gov for more details. HOW YOU WILL BE EVALUATED:

The HHS Careers system simplifies the Federal application process by replacing the former KSA job-element statements with on-line self-assessment questions. Applicants who meet the minimum qualifications requirements will be invited to complete an on-line questionnaire assessing the following:

Typing Proficiency Requirement

Scheduling and Planning

Communication

Adhere to hospital policy and procedures

Utilize word processing and office automation software and hardware

If found qualified, your score will range from 70-100 points (not including points that may be assigned for Veterans' Preference). We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. You will be deemed well qualified if you score 85 and above.

For I/CTAP purposes, you will be deemed well-qualified if you are placed in at least the well-qualified category. BENEFITS: Back to top
The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits . OTHER INFORMATION:

CTAP/ICTAP:
If you are claiming CTAP/ICTAP eligibility, you must submit a copy of your most recent performance appraisal, proof of eligibility, and your most current SF-50 noting position, grade level, and duty location. To be considered under CTAP/ICTAP, you must be well qualified with a score of at least 85 for this position. For information on CTAP/ICTAP, visit:

http://www.ihs.gov/JobsCareerDevelop/JobsAtIHS/doc/ctap.doc

http://www.hhs.gov/careers/jobs/tips/

Additional selections of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement, for filling additional or similar positions. However if there are no qualified Indian Preference candidates on the Certificate the vacancy must be reannounced.

Candidates must meet time-after-competitive appointment, time-in-grade (if applicable), qualification requirements, licensure requirements, performance requirements, citizenship and suitability requirements, and any other eligibility requirements within 30 days of the closing date of the vacancy announcement.

Measles and Rubella immunization required for selectees born after 1957.

Security Clearance:
After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position.

The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.

IHS - Operated Properties are tobacco free

HOW TO APPLY: Back to top

To apply for this position, you must provide a complete Application Package, which includes the following parts:

Assessment Questionnaire
Résumé
Required Documents (Specified in the Required Documents section of this job announcement. An applicant may not be considered if proper documentation is not received.)

Option A: Online application process (USAJOBS to Application Manager) the preferred method to receive automatic updates on your application status.

To begin the process, click the Apply Online button on this page to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To return to a previously Saved or Incomplete application you may use the following link: https://applicationmanager.gov/

Your Application Package status must be Complete by midnight Eastern Standard Time (EST), Monday, February 11, 2013, the closing date of this announcement.

Option B: Fax

If it is not possible for you to use the USAJOBS Account to Application Manager Account online application process (you have a disability or do not have access to the internet), you can apply for this announcement by completing the OPM 1203-FX form instead. Please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Follow these steps:
Print a copy of this job announcement so that you can read the questions offline. View Occupational Questionnaire . You can obtain the OPM1203fx form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf .
You may submit the OPM Form 1203-FX (hard copy questionnaire), résumé, and/or any supporting documents by fax.

If you are faxing a Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing.
If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.

Faxed documents will take 2-3 business days to process. Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:

Not using the special cover page mentioned above.
Missing, incomplete, or invalid Vacancy Identification Number 837535
Missing or incomplete Social Security Number or name

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

PLEASE NOTE: In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.

Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office, April Tree, (928)737-6296, APRIL.TREE@IHS.GOV. "The decision on granting reasonable accommodation will be on a case-by-case basis."

REQUIRED DOCUMENTS:
You must provide the required documents listed below during the online application process either through the document upload process or fax using instructions outlined in Section B above. If any of the following are missing when the announcement closes we will deem your application incomplete:

___ Resume -You are encouraged to use the USAJobs Online Resume Builder to ensure that all required information is in your resume. If you use your own résumé, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed.
____ PL 101-630 Childcare Addendum (aka Addendum to Declaration for Federal Employment): This form asks if you have ever been arrested for or charged with a crime involving a child and is required with your application and is available for downloading at: http://www.ihs.gov/NonMedicalPrograms/DHR/Documents/ChildcareAddendumOMBApprovedForm.doc
____ Indian Preference applicants If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the current Form BIA -4432, Expiration Date: 11/30/2014, "Verification of Indian Preference for Employment in the BIA and IHS Only." The current form expiration date, 11/30/2014, does not need to be used if an older Form BIA-4432 is submitted with a signature that predates the expiration date on the form. Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA official of tribal enrollment records, documentation of lineal descent, state or academic records that document you posses one-half degree Indian blood from a tribe indigenous to the United States, as well as official records that establish your degree of Indian blood, such as census records. You must also complete the family history chart if necessary. (See the form for detailed instructions for the completion of the BIA form 4432 located at: http://www.bia.gov/cs/groups/xbie/documents/text/idc015515.pdf or please contact your tribal enrollment officer or your local BIA Office for your most current form.)

___ Transcripts - Transcripts must be provided if substituting education for experience and/or if education is required for this position. Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty.
___ Veteran's Preference -If claiming Veteran's Preference, include a copy of DD-214 Form, and SF-15 if claiming 10 point Veteran's Preference http://www.opm.gov/forms/pdf_fill/SF15.pdf .
___ SF-50, Notification of Personnel Action - If you are a current or former permanent Federal Government employee, submit your most recent SF-50 that list your type of appointment, position title and grade/pay level. Failure to provide this documentation could result in your application not being considered.

Applicants may submit optional documents and place these under Miscellaneous: such as performance reviews, copies of job-related certifications, cover letter, letters of recommendation, SF-50. Suggest documents submitted are job-related and current.

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Indian Health Service's mission is to provide health care and related services for American Indian and Alaska Natives, as well as their...