Reporting to : Member Experience Manager
Location: Club Intrawest –Palm Desert, California
Club Intrawest is a private vacation club made up of a small, tight-knit community of Members. These Members share ownership of beautifully-crafted Vacation Homes across Canada, the United States and Mexico.
As part of the Member Reception team, the Member Experience Associate is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills, ensuring our Members and Guests receive an extraordinary travel and vacation experience. This role is a full-time position from 2:30pm to 11pm including weekends and holidays.
- Embraces Club Intrawest’s Leadership Best Practices and Mission Statement to help our Members create the best vacations of their lives
- Provides our Members and Guests with Authentic service
- Ensures all Members and Guests are welcomed and registered at Club Intrawest and acts as an ambassador of Club Intrawest
- Provides switchboard and concierge services
- Ensures all duties on task list are completed
- Liaises with Vacation Home Quality, Maintenance, Sales and Marketing departments
- Performs cash handling duties
- Performs other related duties as required
Qualifications and Experience:
Condition of Employment
- Previous Front Desk/Hospitality experience an asset
- Guest service experience preferred
- Administrative and computer skills preferred
- Strong oral and written communication skills required
- Fluency in English, both spoken and written essential
- Second language an asset
- Proven attention to detail
- Able to maintain a flexible work schedule including weekends and holidays
Employment in this position is conditional upon the satisfactory completion of a pre-employment drug test and background check.
All candidates must meet or be eligible for immigration requirements as outlined in NAFTA or be legally entitled to work in the US.
Please note that as per Intrawest ULC policy, all serious candidates must consent to criminal record checks.
Intrawest is a leader in the development and management of experiential destination resorts. The Company has a network of resorts at North...