Are you looking to join a team where you are valued for your contribution?
Then come be a part of Telhio Credit Union, a strong and stable company since 1934.
We are looking for an enthusiastic, motivated individual to fill a Part-Time position as a Member Services Representative, Level I (MSR).
POSITION SUMMARY
This position is expected to provide extraordinary member service, following the standards as set forth by Telhio Credit Union. This position must be able to successfully sell/refer products and services through anticipating our members' financial needs. Flexibility is required of this position to accommodate staffing needs at all branch locations.
We are looking for team members who will thrive in an environment where individuals are encouraged to be self-starters, but also to work in collaboration with team members.
Telhio offers highly competitive pay based on applicant's experience. However, pay is just one component of our benefits package for part-time employees. We have an excellent 401(k) plan, with company matching contributions. Also, our generous schedule for paid holidays as well as paid vacation, allow you the flexibility you need to maintain work-life balance; and we also offer employee training and an Employee Assistance Program (EAP).
Telhio Credit Union is a strong, secure financial institution, serving Franklin County and the surrounding communities since 1934. We provide a full-range of banking services for our 48,000 members, and membership is open to anyone who lives, works, worships or goes to school in Franklin County. Telhio Credit Union is an equal opportunity employer.
DUTIES
1.Take responsibility and accountability in following all service standards set forth by the credit union
2.Build member relationships through selling and referring credit union products and services to meet members' financial needs (Includes but not limited to, all share products, loan products, retirement products, and investment products/services) - through face-to-face and calling efforts
3.Participate in obtaining individual and team sales/referral goals weekly, monthly, and, annually
4.Adhere to established policies and procedures set forth in controlling cash funds assigned to the position in a cash drawer and/or cash vault
5.Maintain member confidentiality at all times
6.Perform teller transactions as requested by membership
7.Balance cash drawer and perform all end of day functions
8.Adhere to proper opening and closing procedures of all offices
9.Maintain service, product, and operations knowledge, as well as, knowledge of all regulatory compliance regulations applicable to job responsibilities
10.Adhere to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) through completing reports accurately and as required by law
11.Perform other duties as assigned or required to ensure member service standards and company objectives are successfully met
12.Protect Telhio Credit Union assets by following established internal controls and policies, including balancing
13. Individual in this position may be pulled to work in another department / branch and perform other duties at anytime and as business needs require.
QUALIFICATIONS
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
Previous sales, cash handling, and banking experience preferred
Effective communication skills (oral and written)
Strong organizational skills to provide a high level of accuracy on all transactions
Possess team "attitude" and professionalism at all times
Strong computer/PC skills, ability to operate standard office machines needed to perform the job, such as computer terminal, calculator/adding machine, copier, and fax machine
Must successfully complete the Telhio training course
High School graduate or G.E.D.
Other Traits, Characteristics, or Experience:
Internet proficient
Service focused
Sales focused
Ability to multi-task
HOURS
MSRs must be flexible with their schedule and able to work Saturdays, generally 8:30 - 2:30 PM.
1.Take responsibility and accountability in following all service standards set forth by the credit union
2.Build member relationships through selling and referring credit union products and services to meet members' financial needs (Includes but not limited to, all share products, loan products, retirement products, and investment products/services) - through face-to-face and calling efforts
3.Participate in obtaining individual and team sales/referral goals weekly, monthly, and, annually
4.Adhere to established policies and procedures set forth in controlling cash funds assigned to the position in a cash drawer and/or cash vault
5.Maintain member confidentiality at all times
6.Perform teller transactions as requested by membership
7.Balance cash drawer and perform all end of day functions
8.Adhere to proper opening and closing procedures of all offices
9.Maintain service, product, and operations knowledge, as well as, knowledge of all regulatory compliance regulations applicable to job responsibilities
10.Adhere to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) through completing reports accurately and as required by law
11.Perform other duties as assigned or required to ensure member service standards and company objectives are successfully met
12.Protect Telhio Credit Union assets by following established internal controls and policies, including balancing
13. Individual in this position may be pulled to work in another department / branch and perform other duties at anytime and as business needs require.
Telhio Credit Union - 12 months ago
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