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The Manager of Customer Experience is responsible for designing, directing, and implementing a customer service strategy and program for MultiCare Health System with an assigned targeted focus. This leader is also responsible for the MHS complaint resolution process, Voice of the Customer. Implementing the Customer Experience strategy and the Voice of the Customer initiative may include development and delivery of service training, assessing and modifying internal customer service processes, benchmarking current service, and developing tactics to improve customer service for the System.
Three years of progressive experience in both a managerial and supervisory capacity
Five years experience in customer service training and management
Experience in a health care related field preferred
Experience in complaint resolution preferred
Experience facilitating patient advocacy groups or similar groups
Experience in designing customer service programs to support organizational goals
Bachelor’s Degree required, in business, education, organizational development or related field
Master’s Degree Preferred
MultiCare is an equal opportunity employer that celebrates diversity at all levels of our organization. EOE/AA/M/F/D/V
MultiCare Health System - 16 months ago
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MultiCare is a not-for-profit health care organization with more than 9,100 employees and a comprehensive network of services throughout...