Mgr II Performance Enhancement-64789
WellPoint - Indianapolis, IN

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Position
        may be located at any WLP location or work from a home office. Responsible for assessing operational performance and managing the development and implementation of action plans where indicated. Primary duties may include, but are not limited to: Reviews and enhances operational performance of all service teams. Audits team efficiency and accuracy. Oversees the QA review of on-line and completed team production. Initiates, implements, and audits action plans. Monitors process improvements on current workflow/procedures to ensure continuous and ongoing enhancements. Coordinates action plan reviews. Oversees design/delivery of technical training programs and monitors effectiveness of service training programs. Hires, trains, coaches, counsels, and evaluates performance of direct reports.Position may be located at any WLP location or work from a home office. Responsible for assessing operational performance and managing the development and implementation of action plans where indicated. Primary duties may include, but are not limited to: Reviews and enhances operational performance of all service teams. Audits team efficiency and accuracy. Oversees the QA review of on-line and completed team production. Initiates, implements, and audits action plans. Monitors process improvements on current workflow/procedures to ensure continuous and ongoing enhancements. Coordinates action plan reviews. Oversees design/delivery of technical training programs and monitors effectiveness of service training programs. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

        WellPoint - 2 years ago - save job
        About this company
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        We recently changed our name from WellPoint to Anthem, Inc., the name people know us by best. As our companies continue to take a more...