Mgr, ISP - Janesville
Charter Communications - Janesville, WI

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Under minimal supervision, manage all associated Inside Plant activities. Manage staff responsible for the reception, and distribution of off-air, satellite, microwave, and digital transport programming up to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the HE, Hubs and Optical Transport Network (OTN). Provide direction on day-to-day activities. Manage on-call rotation as necessary. Responsible for the hiring, training, development, and performance management of staff. Assist in the budgeting processes.


Actively and consistently support all efforts to simplify and enhance the customer experience

Develop an effective Inside Plant Operations team and assist them with developing their skills and process adherence as to drive a high performance culture and environment

Ensure structured, consistent and disciplined execution of work tasks

Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards

Ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations

Ensure ongoing training for technical personnel

Establish positive employee relations through effective communication and ongoing support

Participate in assembling capital budget needs

Notify senior management of activities and issues

Handle and resolve difficult issues

Set priorities for leads and participate in the review of performance of staff

Ensure all required logs, records and other documentation are in compliance with company and FCC technical requirements

Oversee FCC Proof of Performance testing

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policies

Perform other duties as requested by manager


Skills / Abilities and Knowledge

Ability to adhere to Local, Federal regulations and Company policies

Ability to differentiate between different sizes and colors of wires

Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Ability to drive Company vehicle in a safe and responsible manner

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate appropriate computer or test equipment associated with position

Ability to prioritize and organize effectively

Ability to read general system layouts from blue prints and system maps

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to use personal computer and software applications

Ability to work independently

Ability to work while standing 50 - 70% of the time

Ability to work with small components and wires to make cable connections

Knowledge of basic mathematics and electronics

Knowledge of company products and services

Knowledge of National Electric Code and National Electric Safety Code

Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer

Demonstrated leadership qualities

Ability to supervise and motivate others

Ability to maintain confidentiality


Skills / Abilities and Knowledge

Ability to safely use weight-bearing equipment (such as safety harness and ladders) within the maximum limitations of that equipment

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to perform job from high places (i.e. poles and roofs)

Ability to use handheld communication devices and applications

Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers

Complex understanding of advanced video networking, IP networking, TDM

Ability to manage and successfully execute multiple priorities and projects

Knowledge of Microsoft Office


Associates Degree in Electronics or equivalent work experience

Related Work Experience

6+ years of HE Technician or electronics work experience preferred

Some engineering experience preferred

3+ years management experience preferred

2+ years project management experience preferred

Certifications and/or Licenses

Valid driver's license with satisfactory driving record within Company required standards

Industry and vendor specific certifications and training (e.g. NCTI, SCTE)


Work in a 24x7, fast paced environment

Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces

Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions

Exposure to continuous moderate noise

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather

Primary Location


Charter Communications - 19 months ago - save job - block
About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...