Manage the daily operation of the Direct Sales department at the KMA level, to meet and exceed budgeted sales goals.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience
Responsible for meeting and exceeding budgeted sales goals
Supervise all Direct Sales staff and
service partner personnel.
Direct reports may include Supervisors - Direct Sales, Direct Sales Representative as well as service partners. May also manage other Sales resources as assigned (i.e. MDU Relationship Executives).
Monitor the payroll process and ensure that all commissions are calculated properly
Recruit, interview, hire, train and guide Direct Sales staff and
Direct Sales team will consist of approximately 80% office work and 20% field work
Communicate with sales staff all current market offers and ensure sales staff compliance with offer use and strategy .
Communicate and monitor territory assignments to residential and MDU sales representatives
Provide feedback to Shared Serivces as needed
employee relation issues, including performance appraisals, coaching, safety training, etc
Assist with budget preparation, and provide input on broader marketing issues
Perform other duties as requested by supervisor
Skills / Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to manage and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
company products and services preferred
close vision, peripheral vision, and ability to adjust focus
Education (level and type)
Bachelor´s degree in business or marketing, or equivalent experience required
Related Work Experience
Number Of Years
Sales Management experience
Telecommunications and cable industry experience preferred
Certifications and/or Licenses
Valid driver´s license, satisfactory driving record within Company required standards and auto insurance
Office environment, with occasional field support
Travel as required
Charter Communications - 12 months ago
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...