Mgr-Loss Prevention
Marriott International, Inc - New York, NY

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Manages the daily functions of the department to maintain protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on maintaining guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience
  • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
  • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations
  • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
  • Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
  • Develops detailed ""shut down"" procedures for the property to ensure that all areas are secured at the appropriate times.
  • Complies with applicable laws and safety regulations.
  • Follow proper key control guidelines in loss prevention and in the property.
  • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
  • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
  • Follows Duty of Care process for the protection of guests and employees.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Implements action plans to monitor and control risk.
  • Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
  • Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
  • Manages and guides the efforts of the Accident Prevention Committee.
  • Manages first aid program for guests and employees.
  • Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Leading Security/Loss Prevention Teams
  • Communicates critical information to Loss Prevention officers based on knowledge gained at hotel and leadership meetings.
  • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.
  • Provides an ""open door"" policy.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.
Providing Exceptional Customer Service
  • Meets quality standards and customer expectations on a daily basis.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
  • Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
  • Completes associate performance reviews in a timely manner.
  • Enforces brand Standard Operating Procedures through documentation efforts.
  • Trains all new hires on loss prevention policies and procedures.
  • Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures and support the Guarantee of Fair Treatment and Peer Review Process.
  • Administers property policies fairly and consistently.
  • Consults with Human Resources on associate relations issues as needed.
Additional Responsibilities
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Develops liaison with local law enforcement and emergency services.
  • Informs and/or updates the executives and peers on relevant information in a timely manner.
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Performs other duties, as assigned, to meet business needs.
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Posting
: Jul 1, 2013, 12:04:16 PM

Marriott International, Inc - 19 months ago - save job
About this company
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Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...