Mgr-Service Center
FedEx Freight - Augusta, GA

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Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

Position Information:
  • Lead, educate and develop employees
  • Monitor education of all new employees
  • Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely
  • Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
  • Responsible for the clean and safe working condition of the facility and equipment
  • Implement company policy in all matters including hires, disciplinary issues and terminations
  • Monitor and analyze all opportunities to cut costs and improve efficiencies
  • Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
  • Communicate with Account Manager(s) to ensure customers' and company's needs are met
  • Identify freight moving at incorrect weight and classification
  • Ensure all OS&D is identified and processed properly
  • Assist customers with rate quotes, claim information and setting appointments
  • Review data on claims and investigate
  • Organize safety teams and facilitate meetings
  • Monitor actual performance data and gather information for reporting
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Perform other duties as required
DISCLAIMER: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Qualifications:
  • Must possess high school diploma or equivalent
  • Must have one year’s experience in the transportation industry in an operations leadership role or related position
  • Must be able to travel as needed
  • Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred
  • Proven leadership and interpersonal skills
  • Must be multi-tasked oriented and possess good organizational skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet
  • Strong communication skills (written, verbal and visual)
  • Able to work in a remote location, taking self initiative without requiring immediate local supervision

FedEx Freight - 15 months ago - save job - copy to clipboard
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FedEx Corporation (FedEx)provides a portfolio of transportation, e-commerce and business services through companies that compete...