Eclipse is a leading provider of intelligent business solutions to the mid-market.
Established in 1991, our success has been built by providing the highest levels of services and offering a choice of solutions from leading providers: Microsoft, PayGlobal, Infor and Cognos. We also deliver industry-specific (vertical) solutions on the Microsoft platform to meet ERP and CRM requirements.
Our service offerings include applications business consulting & project management, applications development, corporate performance management and business process management.
With a team of over 350 people, Eclipse is committed to supporting over 1200 customers.
Eclipse is established in 14 different locations, 7 across Australia, delivering full national coverage. We also have offices in New Zealand, Fiji, Canada and United States of America providing global coverage to suit all business needs.
Eclipse is built on an ethos of delivering intelligent solutions with old-fashioned service.
Part of the UXC Group - an Australian owned ICT company.
UXC is a publicly listed Australian ICT company, UXC Limited. The largest Australian Owned ICT Company. UXC reported revenue from continuing operations up 11% to $522 million for 2011 financial year. This Australian ownership ensures Eclipse's financial stability and longevity.
Due to outstanding business growth over the past year, an opportunity has become available for a Dynamics AX Support Consultant to join our team in Vancouver. Reporting to the Support Operations Manager, you will be responsible for managing all aspects of support issues generated for clients - including recording, resolution and issue escalation. The position is an integral part of Eclipse's 'Old-fashioned Service' policy, so maintaining excellent working relationships with all clients is paramount.
Responsibilities include but are not limited to:
- Record all client correspondence
- Resolve client issues and update the database
- Update all support steps based on service and escalate any product issues
- Update and capture training and sales opportunities
- Provide AX support for all Eclipse employees as required
- Record calls for other support team members as required
- Create new 'knowledge base' articles as required
- Complete support documentation as required
You will have more than 2 years MS Dynamics AX knowledge with experience in providing support to customers. Experience with SQL database and basic X++ development experience would be ideal. To succeed in this role you will be passionate about providing a great level of service to your customers. You will have great communication skills, be adaptive and work well under pressure. We offer support on a professional and personal level and understand the need for balance and flexibility in work life.
Apart from being the leading business solutions provider for ERP, CRM & BI to the market, Eclipse is known as a company that 'looks after its employees'. Offering opportunities to grow, develop your career and work within a supportive team culture, Eclipse is committed to your success, something that is rare in today's market. Your success will be rewarded with a competitive salary package, coupled with an extensive range of benefits, making Eclipse one of the leading Employers of Choice.
Eclipse and its parent company UXC both value diversity, and are EEO Employers.
UXC does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.
DynamicsCareers - 2 years ago
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