As a Mortgage Banker Assistant, you will support one or more Mortgage Bankers and serve as a contact point for customers to resolve issues/difficulties across multiple departments that directly impact the ability to do business with Chase Mortgage Banking. In this role, you will be responsible for the following functions: facilitate application process by interfacing with customer in taking complete applications; requesting documentation from borrowers; discussing products and pricing at the request of, or in the absence of, the Mortgage Banker; take all initial inquiry calls for pre-qualifications and review data with Mortgage Banker; act as liaison between Mortgage Banker, branch and processing center (if applicable) and coordinate submissions and closings; act as the primary liaison with group of established realtors (20-30) to allow Mortgage Banker to concentrate on generating new business; review complex files; identify potential problems with loan applications and arrive at workable solutions prior to submission to processing; manage pipeline, including updating Mortgage Banker on pipeline status and updating borrowers and builders on status of loan; watch for and prevent pipeline fallout and quote rate to pipeline floats; coordinate and manage marketing to buyers, sellers, realtors and builders; assist in staffing Realtor/builder open houses and trade shows; establish with Mortgage Banker annual number of loans required to fund and close and/or incremental increase in Mortgage Banker(s)'s annual production; and, if applicable, support Mortgage Banker(s) to achieve high usage of laptop originations. You will provide a high level of customer service to both internal and external customers.
This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS or re-register and move your previous registration to JPMorgan Chase's registration rolls. Your continued employment in this position with JPMorgan Chase is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment with the firm.
Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting.
Further information about NMLS and the requirements of registration can be found at:
4 years work experience in mortgage loan processing required
Marketing and advertising experience a plus
Intermediate computer skills (familiar with MS Office products or similar software)
Excellent customer service skills
Excellent written/oral communication
Excellent organization skills
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
Mortgage Loan Origination
US-NY-Oceanside-Oceanside / 01960
Retail Financial Services
JPMorgan Chase - 18 months ago
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