Mortgage Sales Assistant - Countryside
Fifth Third Bank - Countryside, IL

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GENERAL FUNCTION: Provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Originators. Acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and sales support.
DUTIES & RESPONSIBILITIES: * Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary. * Confirm appointments and review with customer all documents needed at time of application to ensure efficiency. * Assure all components to the file are ordered, copied and included in the loan package prior to processing. * Provide marketing support. * Serve as a liaison between Loan Consultant and Sales Support. * Builds relationships with Realtors, Builders, Appraisers and Title Companies. * Confirm and/or cross-sell additional banking products. * Assisting in other areas as needed.


MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High school diploma or equivalent. * Minimum one-year customer service, mortgage processing or loan originations experience. * Broad understanding of residential mortgage loans. * Proven computer skills with knowledge of windows based applications. * Knowledge of federal lending regulations governing residential real estate lending. * Demonstrated leadership and organizational skills. * Strong written and verbal communications skills. * Demonstrated teamwork and customer service skills. * Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired. * Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site ( provides the MU4R questions and registration required for employment in this position.