MySQL Support Engineer [Pacific timezones]
Percona - Pleasanton, CA

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MySQL Support Engineer [Pacific timezones]
Location: *ANY/HOME*, Philippines Department: Support Type: Contracted to Full Time Min. Experience: Entry Level

About Percona

Percona makes MySQL more valuable to customers and the community. Our MySQL Consulting, Support, Training, Remote DBA, and Server Development services as well as open source MySQL software help people achieve breakthrough results with MySQL.

Our MySQL Consulting and Support teams are in a class of their own. Our expertise is visible in our widely read MySQL Performance blog and our book High Performance MySQL. We also create and maintain the oldest independent version of the MySQL database server (Percona Server), the only open-source hot backup solution for MySQL (Percona XtraBackup), and many more uniquely valuable software tools such as Percona Toolkit for MySQL users.

Discover what it means to work with the smartest people in the industry, solving the most challenging problems our customers can dream up and throw at you. Work from home, with some required travel. Great benefits, flexible hours, and a chance to be part of a company that's changing the industry.

Percona is the oldest and largest independent MySQL support and consulting company with a global, 24x7 staff of nearly 100 serving more than 2,000 customers in 50+ countries since 2006.


This position reports to the Manager of 24x7 Support. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 PST blocks.

**You can work remotely from anywhere in the Pacific timezones, but will need to be able to travel to company meetings, events, conferenes, etc.**

Core skills
  • Polite, friendly and professional; this position is the first line of contact with customers.
  • Knowledge of MySQL and InnoDB.
  • Knowledge of Linux systems administration, including expertise on filesystems, hardware, and networking.
  • Knowledge of LAMP technologies such as Apache, Memcached, and other popular F/OSS server software.
  • General programming and scripting abilities.
  • Proven success working in a distributed environment where e-mail, IRC and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
  • Excellent written and spoken English.
Desired skills
  • MySQL DBA, MySQL Developer and MySQL Cluster Certifications.
  • Expert in transaction processing systems.
  • Experience with tools from the maatkit suite.
  • Supplemental MySQL technologies: XtraDB, XtraBackup, NDB Cluster, third-party storage engines and appliances, etc.
  • Technologies such as LVS, Nginx, Sphinx, and load balancers.
  • Knowledge of MySQL HA Solutions.
  • Other operating systems such Windows, FreeBSD and Solaris.
  • Programming languages and platforms, especially frameworks such as Java - Hibernate, Ruby On Rails and Django.
  • Expert knowledge of other RDBMS (Oracle, Postgres, MS SQL Server, Drizzle).
  • Experience with Galera / XtraDB Cluster.

Percona - 17 months ago - save job