NCB Capital Impact-Loan Servicing and Closing Manager
NCB Financial Group - Crystal City, VA

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Direct Production
  • Work with Assistant Manager and Closing Team to help plan and organizing the allocation and management of workflow.
  • Proactive decision making requiring focused drive in a very busy environment.
  • Work with the Assistant Manager and Closing Team to identify strengths and weaknesses that impact production as well as problem solving and conflict resolution.
  • May approve loan disbursements, system file maintenance requests, late fee waiver approvals, review of new loan setup and loan packages as required and review of new product system information.
  • Evaluate and monitor effectiveness of system enhancements and functionality.
  • Quality Assurance
    • Prepare and deliver monthly management reports including quarterly management reports.
    • Monitor operations productivity, accuracy, and compliance via various reporting formats.
    • Generate and monitor portfolio reports by customer segment, loan program, lien position, etc.
    • Monitor loan servicing reports for accuracy and status.
    • Generate exception reports and resolve all exception items.
    • Produce adhoc reports and track lending team goals.
    • Manage operation related projects, enhancements, and change initiatives on behalf of the commercial loan servicing team.
  • Customer Service
    • Serve as primary loan servicing and loan operations contact for lenders, risk management and accounting operations departments, but may delegate some responsibilities to the Assistant Manager.
    • Manage and oversee the pipeline of deals in closing as it relates to work flows and progress for the Closing Team.
    • Manage team with a focus to provide excellent service to external customers, including, but not limited to borrowers, funders, lending partners, investors, service providers and attorneys.
    • May participate in deal team meetings.
  • Staff Development
    • Lead through example.
    • Develop effective communications loops from a bottom up approach–employees to manager and back.
    • Coach and mentor staff via regularly scheduled one-on-one sessions and on the job learning.
    • Ensure servicing personnel are cross trained.
    • Assess for skill growth of all team members and facilitate the training.
    • Possess understanding of how all team functions and member actions impact other areas of the company.
    • Meet or exceed all required benchmarks.
    • Provide Max Plan semi-annual and annual performance reviews.
  • Other
    • Assist with reporting, as required, be familiar with new programs and be able to communicate to all team members.
    • Assist Investor Management with gathering data for completion of reports to outside entities, as required.
    • Consistently review process and procedures and identify opportunities for improvement in efficiency, resource allocation, using technology and effectiveness.
    • Participate in management meetings, as required, to provide feedback through the OIA process regarding reporting formats, schedules and other issues.
  • Minimum Qualifications:
    • College degree
    • 5 to 10 years of extensive operational experience with some focus on loan servicing of commercial loans.
    • Strong management/leadership skills with proven success in managing multiple staff.
    • Extensive knowledge of commercial loan structures for a variety of transactions, some complex, basic documentation and understanding of interest/payment calculations.
    • 7 plus years of experience in loan servicing with a focus on loan operations, strong problem solving, analytical ability and excellent verbal and written communications.
    • Minimum of 3 years experience in leading a high-functioning and successful team.
    • Intermediate knowledge and proficiency using Microsoft Office Suite, particularly, Microsoft Excel, Microsoft Word, and Microsoft Powerpoint.
    • Basic understanding of McCracken, Loan Manager, Fee Tracking, Covenant Tracking, PRISM, Proficiency and previous use of Salesforce is a plus.
    If you would like to apply for this position, please submit your resume to ncbvajobs@ncb.coop .

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