*This is an incidental position. You cannot work more than 850 hours annually and there are no benefits
· Analyzes and troubleshoots basic technical problems or issues.
· Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate.
· Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS) .
· Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
· Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
· Performs continuity and/or conformance testing.
· Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
· Works with telecom color-coded wires and cables.
Basic Job Requirements
· At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business POTS telecommunication service.
· At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
· Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
· Working knowledge of hand and power tools.
· Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
· Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
· Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
· Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
· Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
· Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
· Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card.
· Ability to perceive differences in telecom wire and cable color.
· Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
· Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
· Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. Employment is contingent upon passage of the strength test.
· Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
· When working aloft, employee’s weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.
· A valid State driver’s license with a current satisfactory driving record.
· Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services...