NETWORK TELECOM/CLOUD TECH SUPPORT
Adecco - San Ramon, CA

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Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for an Network Telecom/Cloud Tech Support on a --CONTRACT TYPE-- opportunity with a leading company in
a current - Cloud Call Center Solutions in Bishop Ranch, San Ramon, CA

This Network Technical position plays an important roll in providing customers with excellent service.

Key Responsibilities:

Entry Level NOC Position
Monitor and Identify events proactively resolving issues
Follow standard operating procedures performing day-to-day maintenance on five9 Network, Telecom and Cloud systems
Test and turn up of SIP and ISDN trunk groups
Report all service impacting issues according to company guidelines
Respond & Resolve Customer escalations within the SLA window
Turn up customer applications & services in accordance with standard procedures
Open and track to resolution carrier and internal tickets
Internal & External Incident Notifications
Monitor Network Security and report and document any breaches
Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines

Required Experience

Problem solving skills
Knowledge of Linux
Experience with ticketing systems
Microsoft Office
Military, experience or background in a technical or customer service environment
Hours: 7am-4pm. attendance is key
Ability to communicate clearly (both in writing and speech)
Able to follow direction
Attention to detail

If you are interested in applying, please email resume and letter of interest to: omari.sealey@adeccona.com or please apply online at www.adeccousa.com

Adecco - 16 months ago - save job - block
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