Newton-Wellesley Hospital - Newton, MA

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Serves as the liaison and change agent between patients, families, and visitors and the organization. Responsible for investigating, resolving, documenting, and reporting patient concerns so that the moral, ethical, operational, and care standards are upheld on behalf of NWH patients, families, visitors and, staff. Must be able to read and understand a medical record.


A Bachelor's Degree required. Experience in patient relations in a health care related setting experience preferred. Three (3) to five (5) years of work experience is required, preferably in hospital or other health care organization in patient or public relations, patient advocacy, or complaint management. Experience in working with teams to achieve goals in a complex organization. Must be able to read and understand a medical record.


Day Shift

Newton-Wellesley Hospital - 16 months ago - save job - copy to clipboard
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