NYC; Pre/Post Sale Engineer, Customer Analytics
Xtra Effort Solutions - New York

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Solution : Mobile Customer and Workforce Analytics for improved customer acquisition, retention, and profit. Technology to accurately capture, measure, and interpret data that is sourced from both active survey participants and social media

Role: P re & Post sale Technical Account Manager

Location : Manhattan, NY

Travel: 20%

Compensation: $75-90K Base with 10-20% annual bonus; no equity

  • 15+ years in business
  • Global
  • 335 employees
  • 24 sales people in the USA
  • Recipient of the most acclaimed "voice of the customer" industry awards; i.e., "Product of the Year"
  • 20% quarter to quarter revenue growth
  • Sample customers: Dow Chemical, Nielsen, British Airways, Symantec, Pitney Bowes, Siemens, Best Buy, CitiCorp, Farmers Insurance, Proctor and Gamble, Office Depot, Travelers Insurance
Competitive advantages:
  • Recognized as having the best reliability and uptime
  • Strong and compelling ROI models across several different applications
  • Powerful visualization capabilities to more rapidly gain useful insight into trends that can be compared to critical company and industry metrics
  • Unique and proven means to gain a single view of the customer, despite capturing information across multiple mediums
  • Big Data functionality enables customers to rapidly interpret massive amounts of unstructured content associated with texts, videos, photos, etc.
  • Device agonistic
  • Easily integrates into larger customer data capture and analytic architecture (including non-mobile devices)
Qualified Candidates must have:
  • Team orientation
  • External customer facing experience
  • HTML/CSS/Java scripting skills
  • 3+ years of experience