Responsible for Tier 2 technical support of end users, Windows Server administration, and user account management. Reports to the Network Manager.
Participates in 24/7 On-Call Rotation Works One Saturday per Month to Complete Routine Maintenance Provides system administration, service monitoring, and maintenance of IS infrastructure Researches and resolves technical issues while ensuring high levels of customer satisfaction Logs and tracks technical issues in helpdesk application Provides tier 2 Support of remote and local users Administers and supports Citrix Infrastructure Creates and maintains Group Policy Objects Manages Active Directory users (Moves, Additions, and Changes) Manages file and share permissions Administers and maintains Windows Servers Logs and tracks technical issues and time worked in IssueTrak Logs and tracks project status and time worked in MS Project ADDITIONAL RESPONSIBILITIES:
Assists in desktop software and OS deployment Backs up and assists desk side support Assists in application repackaging and deployment Creates and maintains system and support documentation QUALIFICATIONS:
Bachelor's degree in Computer related studies 2 years experience in Windows Server support and administration
JobServe USA - 2 years ago