Job Summary Statement:
The Network/Systems Administrator installs, modifies, repairs and maintains voice and data infrastructure, and servers for offices in multiple cities. The position requires troubleshooting, maintenance, and documentation of infrastructure components and services. Additionally, this position will require occasional independent judgment and participation in network planning and design for various infrastructure projects.
Candidate will be expected to continue upgrading knowledge, skills, and abilities as necessary to keep abreast of changing technology. The position requires minimal travel.
1) Type of Supervision Received:
Staff member to work independently to prioritize and complete assigned tasks. Assigned tasks are periodically checked for progress by the direct supervisor. Work is reviewed upon request, when tasks deviate from established guidelines.
2) Duties and Tasks:
a) Maintain Working Network Infrastructure and Services
i) Monitor network infrastructure and services for availability and performance.
ii) Diagnose hardware and software problems, and coordinate with vendors as needed to help diagnose and replace defective components.
iii) Perform data backups and disaster recovery operations.
- Review backup jobs daily, remediating any problems
- Replace tapes, and send offsite. Retrieve tapes from offsite when necessary.
- Periodically test restoring data.
iv) Provide infrastructure level support to the Help Desk, and confer with network users to identify and resolve existing problems.
v) Take part in a weekly rotation of on-call, emergency after-hours response duties.
b) Improve Network Infrastructure and Services
i) Work with other members of infrastructure team to implement new systems, technologies and services as needed.
ii) Work with other members of infrastructure team to recommend changes to improve network infrastructure and services.
iii) Work with other members of infrastructure team to research new technology to recommend, and possibly implement.
iv) Work with other members of infrastructure team to document all systems.
c) Network and Systems Provisioning
i) Set up and grant new employees' access to systems.
ii) Act as a backup to the First Days Administrator.
iii) Resolve problems with employees' systems access.
iv) Process requested changes to existing employees' access levels.
v) Provision new services.
3) Candidate Qualifications:
Candidates should possess the following abilities:
a) Essential, must have
i) Minimum 3 years experience within the last 4 years supporting and administrating networks larger than 500 users, using current technologies.
ii) Working knowledge and experience administrating Cisco switches, routers, and security appliances
iii) Working knowledge and current experience using Linux (Redhat and/or SUSE preferred).
iv) Experience administrating and deploying Cisco Call Manager and Cisco Unity (versions 7.x or later).
i) Exemplary written and verbal communication skills.
ii) Skill in analyzing and troubleshooting.
iii) Skill in prioritizing assignments.
iv) Skill in performing a variety of duties, often changing from one task to another of a different nature.
i) Working knowledge of ethernet, and wireless (802.11a/b/g/n) communication technologies.
ii) Working knowledge of common networking protocols and services e.g. TCP/IP, DNS, DHCP, SMTP, POP3, IMAP, HTTP, SSL, FTP, SSH, Telnet, SNMP, VPN, OSPF, BGP.
iii) Working knowledge of Cisco routers, switches, and security appliances.
iv) Working knowledge of monitoring software e.g. Nagios, Cacti, and SNMP polling.
v) Working knowledge of network operating systems such as: Linux, Windows 2003/2008; Novell NetWare and Mac OSX a plus.
vi) Working knowledge of NetVault, and general backup procedures and principles.
vii) General Knowledge of Identity Management practices and directory technologies e.g. LDAP, Active Directory, or eDirectory.
viii) General Knowledge of SAN components, concepts, and practices.
ix) Knowledge and experience using VMWare.
d) Physical Demands:
i) Must be able to lift 50 lbs.